Contact Centre Claims Advisor

Benenden Health; Brighton; Hybrid; GBP 26,000; Full time

Job summary

A health service provider in Brighton is seeking a Member Services Assistant to provide exceptional support to members over the phone. The ideal candidate will possess excellent communication skills, resilience, and a desire to help others, managing a variety of enquiries effectively. A full-time salary of £26,000 is offered, with part-time options available after initial training. Hybrid working arrangements can be pursued post-probation.

Qualifications

• Ability to confidently lead members through services.
• Excellent communication skills in dynamic situations.
• Resilience and empathy when dealing with enquiries.

Responsibilities

• Assist members with enquiries ranging from hearing loss to hip replacements.
• Listen actively and gather important information during calls.
• Provide an outstanding member experience.

Skills

Excellent telephone manner and adaptability

Enthusiastic, passionate and positive attitude

Self-motivated and resilient

Desire to help others

Effective questioning and empathetic listening

Job description

Benenden Health has exciting opportunities within its Member Services department, where you are on the frontline, assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos.

Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience.

Dealing with enquiries ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. You’ll be an active and effective listener who can gather important information in difficult circumstances, and you’ll know how to ask the right questions at the right time—probing sensitively and purposefully to uncover the details that matter most.

This role is essential to the successful journey for our members and the future of our outstanding business.

Candidate Skills

• Excellent telephone manner and an ability to adapt to different situations
• Enthusiastic, passionate and positive
• Self‑motivated and resilient
• Desire to help others
• Ability to question effectively and listen with empathy

We are looking for someone who brings not just experience, but also great life skills to deliver the best outcome for our members.

A full induction program and on‑going training will provide you with an intimate knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 6 weeks’ full‑time training Monday to Friday, 9am‑5pm, starting on 5th January 2026. You must be available for the whole training period and have no annual leave.

Part‑time hours of 22.5 hours min/3 days, would be considered, after the 6 weeks of full‑time training is completed. £26,000 Full‑Time Salary.

Hybrid working is available after a successful 6‑month probation period; the first 6 months will be fully office based.