Contact Centre Assistant

BMet; Sutton Coldfield; On-site; GBP 18,000 - 23,000; Full time

Job summary

BMet (Birmingham Metropolitan College) is seeking a friendly and professional Contact Centre Assistant to join the Sutton Coldfield College team. You will contribute to delivering great customer service to students, staff and the public, handling enquiries and directing callers as needed.

The role profile is attached for full details on the role. BMet offers a welcoming, diverse environment with opportunities to develop your career within a dynamic organisation and safeguarding commitments.

Job description

BMet (Birmingham Metropolitan College) is on an exciting journey! Be a part of our students' experience and make a difference.

BMet is a great organisation, home to thousands of bright and enthusiastic students and many talented and experienced staff. We are passionate about providing the qualifications and training that local employers and communities need. Our goal is to prepare all of our students for the world of work, both now and in years to come.

We are looking to appoint a Contact Centre Assistant to join our team based at Sutton Coldfield College.

See attached Role Profile for further details on the role.

As an employer we offer a wide range of career paths. Working at BMet provides a real opportunity for you to make a difference to the communities we serve, as well as giving you the environment to develop your career in an exciting and dynamic organisation.

We know that our diversity is a source of strength and we warmly welcome people from all backgrounds, particularly encouraging applications from people who are currently under-represented at college.

We are a Disability Confident Employer and a signatory of the Armed Forces Covenant and Care Leavers Covenant. We offer a guaranteed interview as part of these schemes, where applicants meet the essential criteria for the role.

BMet is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Our roles are subject to vetting checks conducted by Security Watchdog.

Closing date for applications: 15/11/2026

Please note: this advert may close earlier than anticipated if we receive sufficient volume of applicants.