Contact Centre Agent (Entry Level)

BLOCKCHAINOLOGY LTD; Greater London; On-site; Confidential; Full time

Job summary

A leading blockchain firm in the United Kingdom is seeking a proactive Contact Centre Agent to join their dynamic team. This entry-level role involves providing exceptional support to clients via phone, email, and live chat while assisting them with the company's blockchain products. Candidates should have excellent communication skills, strong problem-solving abilities, and a customer-focused mindset. The position offers comprehensive training and opportunities for career growth in the rapidly evolving blockchain industry.

Qualifications

• Excellent communication skills in English.
• Attention to detail and problem-solving skills.
• Ability to manage stress and high call volumes.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Assist customers with blockchain products and services.
• Maintain accurate records of customer interactions.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to handle high-volume calls

Customer-focused mindset

Tools

CRM systems

Job description

Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent (Entry Level) and become a pivotal part of our dynamic team dedicated to revolutionizing the blockchain industry. In this role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their inquiries are addressed efficiently and professionally. We seek enthusiastic individuals with excellent communication skills and a passion for emerging technologies. This position offers an exciting opportunity to develop your career in a fast-paced environment, where you'll gain hands-on experience and a deep understanding of blockchain solutions. As part of our commitment to employee growth, we provide comprehensive training and ongoing support to help you succeed. If you are proactive, customer-focused, and eager to contribute to the future of decentralized technology, we invite you to apply and join our innovative team at BLOCKCHAINOLOGY LTD.

Tasks

• Provide exceptional customer service support via phone, email, and live chat to address inquiries and resolve issues efficiently.
• Assist customers in navigating the company's blockchain products and services, ensuring they have a seamless experience.
• Maintain detailed and accurate records of customer interactions and transactions, using company CRM systems.
• Collaborate with team members and other departments to resolve complex customer issues and escalate as necessary.
• Stay updated on the latest product features and industry trends to provide informed assistance and recommendations to customers.

Requirements

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-volume calls and manage stress effectively.
• Proficiency with basic computer applications and the ability to learn new software quickly.
• Customer-focused mindset with a willingness to go above and beyond to meet customer needs.

Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent. Kickstart your career in a dynamic environment, enhance customer satisfaction, and grow with us. Apply now for an exciting future!