Contact Centre Agent

EE; Paisley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

GP appointments 24/7

Discounted parking

EE product discounts

Job summary

EE is looking for Sales Advisors in Glasgow to join a busy contact centre. You’ll take incoming calls, advise on the best EE deals, and guide customers through phones and broadband options. You’ll be supported by a training program and a sociable, results-driven team.

The role offers uncapped commission, generous benefits, and clear pathways for growth within EE and BT. Start date 30.11.2026 with full-time hours and a 37.5-hour week.

Qualifications

• Outgoing, friendly candidate with a can-do attitude.
• Strong communication skills and active listening.
• Experience in customer service or sales environments preferred.

Responsibilities

• Take incoming calls from EE customers to discuss deals.
• Help customers navigate EE products and services.
• Match customer needs to the best phone/broadband options.
• Support a lively Glasgow contact centre team.

Skills

Outgoing personality

Excellent communication

Customer service experience

Team player

Job description

Start date: 30.11.2026

Shift Pattern: Full Time (37.5 hours)

Please note that this position is a full-time role only, and part-time hours are not available.

Sales Advisors

If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE.

Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash.

OurGlasgowteam’s full of people like you – so you’ll be in great company here.

What does being a sales advisor involve?

You’ll join a lively sales team in ourGlasgowcontact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell.

You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you’ve heard about sales

Don’t let what you’ve heard about sales put you off. Let’s smash a few myths…

Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.

It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.

People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?

Why you’ll be better off at EE

GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months.

UNCAPPED COMMISSION – the more you sell, the more you can earn.

BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, discounted parking and discounts on EE products like phones and broadband that could save you £100s every year.

GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT.

FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.

GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.