Contact Centre Advisor – 6 Month Contract

Foresters Financial; Bromley; Hybrid; GBP 24,000; Full time

Job summary

A leading financial services provider in Bromley seeks a Customer Service Administrator for a 6-month contract. You will handle inbound calls, respond to customer queries, and liaise with Financial Advisers to ensure quality service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to work effectively in a team. This role offers a salary of £23,842 per annum, 25 days holiday, a contributory pension scheme, and opportunities for hybrid working after training.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Contributory pension scheme

Life cover

Season Ticket Loan

1 day paid charitable workday

Employee Assistance Programme

Qualifications

• Experience in handling inbound calls and customer correspondence.
• Strong attention to detail.
• Ability to work in a team and prioritize tasks.

Responsibilities

• Handle inbound calls and enquiries with professionalism.
• Respond to customer correspondence via email and letter.
• Liaise with customers and third parties to process instructions.

Skills

Confident communication

Written and verbal communication

Computer literacy

Organizational skills

Job description

Overview

Contact Centre Advisor – 6 Month Contract

Bromley, Kent

£23,842 per annum (Pro Remata)

Full time position

Join a team that puts people first.

At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator, you’ll play a key role in supporting our customers and field-based Financial Advisers from initial contact through to the end of their contract terms.

This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.

Responsibilities

• Handling a high volume of inbound calls and enquiries with professionalism and care
• Responding to customer correspondence via email and letter
• Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
• Working closely with your team to meet service standards and deliver a seamless customer experience

What we’re looking for

• A confident communicator with a strong telephone manner
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• A team player with strong organisational skills and the ability to prioritise effectively
• Someone who enjoys investigating and resolving issues

What we offer

• £23,842 annual salary
• Discretionary annual bonus dependent on your performance and company performance.
• 25 days holiday plus bank holidays
• Contributory pension scheme. Company matches up to 5%
• Life cover
• Hybrid working after training (1 days / week from home)
• Supportive team culture and opportunities to grow
• Season Ticket Loan
• 1 days paid charitable workday
• Employee Assistance Programme

Working hours

35 hours per week, Monday to Friday. Start times vary weekly between 8:30–16:15 and 9:15–17:00. After a training period there will be the opportunity to work 1 day a week from home.

About us

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

What we do

We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley