Contact Centre Advisor

Michael Page (UK); Rochdale; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency is looking for a Contact Centre Advisor in Rochdale. This temporary role offers competitive hourly pay, immediate start, and the potential to go permanent. You will provide exceptional customer service, resolve issues, and maintain accurate records. Ideal candidates should have prior customer service experience and strong communication skills. Benefits include free on-site parking and convenient transport links.

Benefits

Competitive hourly pay

Free on-site parking

Close to public transport links

Qualifications

• Experience in a customer service or contact centre environment.
• Ability to handle customer queries and resolve issues.
• Proficiency in computer systems and software.

Responsibilities

• Provide outstanding customer service and support.
• Handle incoming calls and emails efficiently.
• Ensure compliance with company policies.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Attention to detail

Organisational skills

Job description

Role Summary

• 3 month temporary role
• Immediate start

About Our Client

This is a temporary opportunity within a small-sized organisation in the not-for-profit sector. The company is committed to helping its community and providing excellent service to its customers.

Job Description

• Provide outstanding customer service to meet and exceed customer expectations.
• Handle incoming calls and emails efficiently and professionally.
• Resolve customer queries and issues promptly with a solution-focused approach.
• Update and maintain accurate customer records in the system.
• Collaborate with team members to ensure smooth operation of the contact centre.
• Escalate complex or unresolved issues to the appropriate department.
• Ensure compliance with company policies and procedures.
• Deliver an excellent service experience in alignment with the organisation's values.

The Successful Applicant

A successful Contact Centre Advisor should have:

• Previous experience in a customer service or contact centre environment.
• Strong communication and interpersonal skills.
• Proficiency in handling customer queries and resolving issues.
• Ability to work well under pressure and in a fast-paced environment.
• Attention to detail and excellent organisational skills.
• Competence in using computer systems and software effectively.

What’s on Offer

• Competitive hourly pay.
• Temporary role offering possibility of going perm.
• Free on-site parking.
• Close to main public transport links.