Contact Centre Advisor

Michael Page (UK); Hull and East Yorkshire; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A reputable business in Hull is seeking a Contact Centre Advisor to support customers with product queries. This role requires excellent communication skills and a passion for customer service. The company provides full training, offers a salary of £24,000+ with bonuses, and promotes exceptional career progression. No shift patterns or weekends, Monday to Friday working hours with hybrid options available.

Benefits

Salary of £24000+

Monthly bonuses

Full training provided

Exceptional progression opportunities

No shift patterns or weekends

Great team and culture

Qualifications

• Previous customer service experience is ideal, but transferable skills are considered.
• Passion for helping and supporting customers.

Responsibilities

• Support existing customers with queries regarding products and services.
• Update customer details and data.
• Handle complex issues or complaints.

Skills

Confident telephone manner

Excellent communication skills

Strong customer service skills

Ability to work under pressure

Team player

Job description

Overview

• New Permanent Contact Centre Advisor Positions in Hull!
• To start immediatley exciting time to join the business!

About Our Client

Michael Page have partnered with a reputable business in Hull to recruit for multiple Contact Centre Advisors to start immediately.

This would be an exceptional time to join the company they have some exciting plans coming up and going through quite a significant growth period!

If you are looking to join a progressive company which will provide the best training and development please apply now!

Job Description

As a Contact Centre Advisor you will be supporting existing customers with a range of queries regarding their products and services; the role will be mainly telephone based and will be ensuring service level agreements are met and a high standard of customer care.

You will be updating customers details and data accordingly chasing up required documentation and handling any complex issues or complaints.

If you are passionate about helping and supporting customers please apply now!

The Successful Applicant

Ideally some previous customer service experience; however the business can be open and will consider transferable skills and candidates that have worked in retail or hospitality.

• A confident telephone manner and excellent communication skills
• Strong customer service skills and passionate about delivering the best customer experience
• Able to work under pressure in a fast paced environment
• An excellent team player

What\'s on Offer

• Salary of £24000+ plus monthly bonuses
• reputable and progressive business in Hull
• no experience required
• full training provided
• exceptional progression and development opportunities
• no shift patterns or weekends
• Monday to Friday 9am-5.30pm
• excellent benefits
• hybrid working
• superb offices and facilities
• great team and culture
• immediate start