Contact Centre Administrator

Sureserve; South Shields; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading compliance and energy service provider in South Shields is seeking a Customer Service Administrator. In this role, you will manage customer interactions, coordinate job schedules, and handle administrative tasks while delivering excellent service within the social housing sector. Ideal candidates will have prior administrative experience, strong communication skills, and proficiency in MS Office. The role offers competitive benefits and supports diversity in the workplace.

Benefits

Salary exchange pension

Employee assistance programme

28 days annual leave including bank holidays

Enhanced family leave

Qualifications

• Previous administrative experience, preferably in social housing/construction.
• Able to provide a high level of courteous, professional customer service.
• Proficient in MS Office, especially Outlook and Excel.
• Good written and verbal communication skills.
• Flexible attitude with strong organisational skills.

Responsibilities

• Act as the focal point of contact for customers across multiple contracts.
• Schedule jobs with customers across various contracts.
• Take ownership of administration tasks for contracts.
• Answer inbound customer calls and queries professionally.
• Raise jobs and make appointments, logging information accurately.

Skills

Customer service

Administrative skills

Proficiency in MS Office

Written and verbal communication

Organisational skills

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.

Sureserve Compliance South delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.

• Scheduling jobs with customers across multiple contracts.
• To take ownership of the administration of contracts whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.
• Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally.
• Answer customer queries and take ownership of any issues arising through to completion.
• Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
• All associated ad-hoc administrative duties.

The Successful Candidate

• Previous administrative experience, preferably from a social housing/construction background
• Able to provide a high level of courteous, professional customer service
• Proficient in MS Office, in particular, Outlook and Excel
• Good written and verbal communication skills
• Flexible attitude with strong organisational skills

What We Can Offer You

• Salary exchange pension
• Employee assistance programme
• 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
• Enhanced family leave (dependent on length of service)

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.