Contact Center Manager

Michael Page (UK); Bradford; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading healthcare provider in Bradford is seeking a Contact Centre Manager to oversee operations in their small contact centre. The successful candidate will be responsible for implementing service levels, training staff, and managing resources to support customer demand. Ideal applicants will have proven leadership experience in a contact centre setting and excellent communication skills. Salary is up to £45,000 based on experience.

Qualifications

• Experience leading a team in a contact centre environment.
• Strong demonstrable people leadership skills.
• Ability to interpret and understand data.

Responsibilities

• Create, implement and manage service levels through review of KPI metrics.
• Provide regular training and support to drive customer satisfaction.
• Manage resources to meet customer demand.

Skills

Team leadership in contact centre

Data interpretation

Excellent communication

Job description

Contact Centre Manager – Bradford (on-site)

About Our Client

Page Group is delighted to be working with a leading healthcare provider at their Bradford based head office, as they look to appoint a new Contact Centre Manager. The role will have operational responsibility for a small contact centre function, supporting B2C Customers across the UK.

Job Description

• Create, implement and manage service levels through review of KPI metrics and understanding customer feedback
• Provide the contact centre with regular training, development and support to best drive customer satisfaction
• Manage all available resources to ensure customer demand can be met
• Create clear contact centre strategy that aligns with business strategy and customer needs
• Take ownership of all escalated customer issues
• Work with key stakeholders across the group
• Create, develop and present reports around contact centre performance and customer feedback / satisfaction

The Successful Applicant

• Experience leading a team in a contact centre environment
• Strong demonstrable people leadership skills
• Ability to interpret and understand data
• Excellent communicator

What's on Offer

The Contact Centre Manager role will join a leading healthcare‑led business based in the Bradford area.

Please note – the successful candidate will need to drive due to the business location.

Salary of up to £45,000 depending on experience.

Working hours are Monday to Friday 09-00 to 17-00.