Consumer Relations Team Lead - Hybrid & Growth

DECKERS; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading footwear brand is seeking a Consumer Relations Team Leader to oversee daily operations and enhance customer service excellence. You will manage a team, foster a positive environment, and drive continuous improvement. The ideal candidate has leadership experience and a passion for customer satisfaction. This role offers hybrid work options and generous benefits, including 27 days of holiday.

Benefits

27 Days Holidays + Bank Holidays

Flexible Working Environment

Growth and Development Opportunities

Discounts and Extras

Qualifications

• Experience in a Team Leader, Supervisor or similar leadership role.
• Passionate about customer service operations, KPI management and performance coaching.
• Experience managing a multilingual team is a plus.

Responsibilities

• Manage day-to-day operations of the Consumer Relations team.
• Promote a customer-focused environment.
• Monitor team and individual performance.
• Act as a brand ambassador.

Skills

Customer-centric mindset

Leadership

Conflict resolution

Multitasking

Job description

A leading footwear brand is seeking a Consumer Relations Team Leader to oversee daily operations and enhance customer service excellence. You will manage a team, foster a positive environment, and drive continuous improvement. The ideal candidate has leadership experience and a passion for customer satisfaction. This role offers hybrid work options and generous benefits, including 27 days of holiday.