Consumer Duty Manager: Data-Driven Oversight & Insights

PayPal; City Of London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading financial technology company seeks a Consumer Duty Manager in London to oversee customer protection and ensure compliance with FCA regulations. The role involves data analysis, reporting to senior management, and fostering accountability. Candidates should have relevant regulatory experience and a strong understanding of customer outcomes. This position offers an opportunity to impact customer satisfaction and adherence to compliance standards.

Qualifications

• Strong understanding of the FCA's Consumer Duty expectations.
• Ability to analyze and interpret complex data sets.
• Experience with customer protection and governance.

Responsibilities

• Ensure first-line oversight of customer protection.
• Develop dashboards and reports for governance committees.
• Collaborate with stakeholders for customer outcome delivery.

Skills

Data analysis

Compliance knowledge

Stakeholder communication

Regulatory oversight

Education

Relevant degree or experience in regulatory compliance

Job description

A leading financial technology company seeks a Consumer Duty Manager in London to oversee customer protection and ensure compliance with FCA regulations. The role involves data analysis, reporting to senior management, and fostering accountability. Candidates should have relevant regulatory experience and a strong understanding of customer outcomes. This position offers an opportunity to impact customer satisfaction and adherence to compliance standards.