Consumer Claims Paralegal - Italian Speaking

easyJet; Luton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading low-cost airline in Luton is seeking a Consumer Claims Paralegal to manage legal challenges related to operational disruptions. The ideal candidate will be a native Italian speaker with strong communication skills, able to influence and negotiate effectively. This full-time role offers flexibility for remote work and a competitive salary. Join the team to help ensure excellent customer service during operational disruptions.

Benefits

Competitive base salary

Up to 20% bonus

25 days holiday

Flexible benefits package

Excellent staff travel benefits

Qualifications

• Native-level Italian speaker with excellent written and verbal communication skills.
• Self-starter with strong relationship-building skills.
• Proactive in learning and development.

Responsibilities

• Manage and process legal challenges related to operational disruptions.
• Review cases, decide on legal challenges, and maintain systems.
• Advise on EU 261 legislation and consumer laws.

Skills

Experience in aviation or dispute resolution claims

Relationship-building skills

Confident working with data and Microsoft Office

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you

• Have experience in aviation or dispute resolution claims
• Are a native-level Italian speaker with excellent written and verbal communication skills in Italian
• Enjoy managing a busy caseload and building strong relationships

The Team

You’ll join our dedicated legal team, working closely with colleagues across easyJet and with external legal partners. Together, we support the business in responding to consumer legal challenges, ensuring our customers receive the best possible service during times of operational disruption.

The Role

As a Consumer Claims Paralegal for Italy, you will play a key role in managing and processing legal challenges related to operational disruptions, with a focus on claims for delays and cancellations. You will review cases, decide which should be legally challenged, and ensure all systems and databases are accurate and up to date. You will handle a range of legal cases, including litigated and alternative dispute resolution claims, from start to finish. This includes meeting deadlines, preparing for trials, and using operational data to support cases. You will work closely with internal and external legal teams, advise on EU 261 legislation and consumer laws, and provide guidance to the business during times of disruption. You will also maintain records, process payments, and keep evidence and precedent databases up to date.

What we’re looking for

• Experience in aviation or dispute resolution claims
• Highly organised and able to manage a busy workload
• Self-starter with strong relationship-building skills
• Ability to influence and negotiate when needed
• Confident working with data and Microsoft Office, especially Excel and PowerPoint
• Legal qualifications are a plus, but not essential
• Native Italian and fluent English required; additional European languages are a bonus
• Open communicator, able to build strong relationships and listen to different perspectives
• Proactive in learning and development

What you’ll get in return

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 5% pension
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

Practicalities

This is a full-time position based in our Luton office 3 days per week, with the flexibility to work remotely for the remaining two days (or in the office, if preferred).

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation