Consumer Claims Paralegal - Italian Speaking

easyJet Airline Company PLC; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading low-cost airline is seeking a Consumer Claims Paralegal who speaks Italian. The role involves managing legal challenges related to operational disruptions and requires strong organizational skills and relationship building. You will work collaboratively with internal and external legal teams, advising on consumer laws. This position offers a flexible work model, allowing remote work for part of the week, and a variety of employee benefits, including bonuses and staff travel perks.

Benefits

Up to 20% bonus

25 days holiday

Performance share schemes

Life Assurance

Flexible benefits package

Excellent staff travel benefits

Qualifications

• Experience in aviation or dispute resolution claims.
• Native Italian and fluent English required.
• Confident working with operational data.

Responsibilities

• Manage and process legal challenges related to operational disruptions.
• Review cases and decide which should be challenged legally.
• Help maintain records and assist in using operational data.

Skills

Italian language proficiency

Experience in aviation or dispute resolution claims

Strong relationship-building skills

Data management skills

Ability to influence and negotiate

Proactivity in learning and development

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description - Consumer Claims Paralegal - Italian Speaking (16459)

Consumer Claims Paralegal - Italian Speaking (16459)

We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you

• Have experience in aviation or dispute resolution claims
• Are a native-level Italian speaker with excellent written and verbal communication skills in Italian
• Enjoy managing a busy caseload and building strong relationships

The Team

You’ll join our dedicated legal team, working closely with colleagues across easyJet and with external legal partners. Together, we support the business in responding to consumer legal challenges, ensuring our customers receive the best possible service during times of operational disruption.

The Role

As a Consumer Claims Paralegal for Italy, you will play a key role in managing and processing legal challenges related to operational disruptions, with a focus on claims for delays and cancellations. You will review cases, decide which should be legally challenged, and ensure all systems and databases are accurate and up to date. You will handle a range of legal cases, including litigated and alternative dispute resolution claims, from start to finish. This includes meeting deadlines, preparing for trials, and using operational data to support cases. You will work closely with internal and external legal teams, advise on EU 261 legislation and consumer laws, and provide guidance to the business during times of disruption. You will also maintain records, process payments, and keep evidence and precedent databases up to date.

Requirements of the Role

What we’re looking for

• Experience in aviation or dispute resolution claims
• Highly organised and able to manage a busy workload
• Self-starter with strong relationship-building skills
• Ability to influence and negotiate when needed
• Confident working with data and Microsoft Office, especially Excel and PowerPoint
• Legal qualifications are a plus, but not essential
• Native Italian and fluent English required; additional European languages are a bonus
• Open communicator, able to build strong relationships and listen to different perspectives
• Proactive in learning and development

What you’ll get in return

• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

Practicalities

This is a full-time position based in our Luton office 3 days per week, with the flexibility to work remotely for the remaining two days (or in the office, if preferred).

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

Business Area

Legal