Consumer Care and Engagement Coordinator - Flemish & English

Konecta Digital and SL&E Team for Coca-Cola; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading customer service provider in London seeks a fluent English and Flemish speaker for a customer support role, serving Coca-Cola's European markets. This hybrid role requires previous customer support experience and excellent communication skills. Join a collaborative team and provide top-tier support, primarily through email and live chat, while working closely with the Coca-Cola brand.

Qualifications

• Degree in Business, Communications, or related field.
• Previous experience in customer support or social media management.
• Fluent in English and Flemish.

Responsibilities

• Act as the voice of Coca-Cola and manage customer inquiries.
• Provide exceptional customer support mainly through email and live chat.
• Collaborate with the team to resolve customer issues.

Skills

Customer Support experience

Social Media Community Management

Communication skills

Teamwork

Detail-oriented

Proficiency in Sprinklr

Proficiency in customer support tools

Education

Degree in Business or Communications

Tools

Sprinklr

Job description

🌍Location: London

🗣️Languages: English (fluent), Flemish (Fluent)

📜 Contract: Permanent 37.5h a week, full time, Hybrid

Focusing on GB markets and Flemish Market

8h a day, 5 days a week, between 08:00-16:00

Joint the dynamic field of community Management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top‑tier support to our client Coca‑Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.

This is a FulltimeHybrid position, and you must have some initial Customer Support experience and/or Community Management and speak fluently English and Flemish.

This role is Hybrid, with 2/3 days in our beautiful and fun office (Near South Quay/Canary Wharf).

If you are passionate about customer service and have strong communication skills, this full‑time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customersupport projects, exploring concepts like client interaction, issue resolution, service improvement and customersatisfaction.

Gain experience delivering exceptional customer service, and interact with consumers via Life Chat, Phone, email (Mostly) and Social Media messages through our platform Sprinklr.

Our team collaborates closely with Coca‑Cola’s teams, and most of the work is to answer customer questions and requests online.

This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

Ideal Candidates

• Professionals with a degree in Business, Communications, or related field.
• A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
• Effective communicators adept at understanding and resolving customer issues.
• Team players who thrive in collaborative environments.
• Detail‑oriented individuals excelling in fast‑paced, service‑driven settings.
• Enthusiastic learners committed to advancing their customer support skills.
• Proficiency in customer support tools and software such as Sprinklr is highly valued.
• Fluent level of English and Flemish.

Your Role

• You are a brand ambassador for The Coca‑Cola company, acting as the voice of the Company externally and internally across Phone, social media, Live chat and email. This is not a sales job, you will answer consumer questions and requests regarding a variety of topics.
• Provide exceptional customer support to clients through various channels (mainly email or online messages).
• Collaborate with the customer support team to resolve issues and improve service.
• Assist in identifying and implementing service improvement initiatives.
• Foster a collaborative team environment focused on excellence in customer interactions.
• Support in documenting and presenting customer support strategies and outcomes.

Konecta Customer Support Team

Konecta Customer Support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca‑Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship.

You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca‑Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.

We are an equal employer and welcome applications from all backgrounds.

Join us and start your journey with us today!