Consumer Care and Engagement Coordinator - English, Finnish & Danish

Konecta Digital and SL&E Team for Coca-Cola; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global consumer support firm is looking for a Customer Support Specialist in London. The role is hybrid and requires fluency in English, Danish, and Finnish. You'll provide exceptional support for Coca-Cola, assisting consumers with inquiries via email, phone, and social media. Ideal candidates will have initial experience in customer support or community management and a degree in a relevant field.

Qualifications

• Initial customer support experience or community management.
• Enthusiastic learners committed to advancing skills in customer support.
• Proficiency in customer support tools and software is highly valued.

Responsibilities

• Answer consumer questions and requests regarding various topics.
• Provide exceptional customer support through different channels.
• Collaborate with the team to resolve issues and improve service.

Skills

Customer Support Experience

Fluent English

Fluent Danish

Fluent Finnish

Effective Communication

Team Collaboration

Detail-oriented

Proficiency in Sprinklr

Education

Degree in Business, Communications, or related field

Job description

Location: London

Languages: English (fluent), Danish (fluent), and Finnish (fluent)

Contract: Permanent 37.5h a week, full time, Hybrid

Focusing on GB markets and Finnish and Danish Markets

8 hours a day, 5 days a week, between 09:00-17:00

Join the dynamic field of community management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European-wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.

This is a full-time hybrid position, and you must have some initial customer support experience and/or community management and speak fluently English, Danish, and Finnish.

This role is hybrid, with 2/3 days in our beautiful and fun office (near South Quay/Canary Wharf).

If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.

Gain experience in delivering exceptional customer service, and interact with consumers via Life Chat, Phone, email (mostly), and social media messages, thanks to our platform Sprinklr.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online.

This team works agile with one of the best work cultures and environments offered to young professionals with lots of support, exciting projects, and flexibility.

Ideal Candidates:

• Professionals with a degree in Business, Communications, or a related field.
• A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
• Effective communicators adept at understanding and resolving customer issues.
• Team players who thrive in collaborative environments.
• Detail-oriented individuals excelling in fast-paced, service-driven settings.
• Enthusiastic learners committed to advancing their customer support skills.
• Proficiency in customer support tools and software such as Sprinklr is highly valued.
• A fluent level of English, Finnish, and Danish is essential.

Your Role:

• You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Live chat, and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics.
• Provide exceptional customer support to clients through various channels (mainly email or online messages).
• Collaborate with the customer support team to resolve issues and improve service.
• Assist in identifying and implementing service improvement initiatives, we love people with ideas!
• Foster a collaborative team environment focused on excellence in customer interactions.
• Support in documenting and presenting customer support strategies and outcomes.

Konecta Customer Support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta, who will be responsible for all aspects related to the employment contract and relationship.

You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences, and innovation.

We are an equal employer and welcome applications from all backgrounds.

Join us and start your journey with us today!