Consultancy Transformation & Operations Lead

Crown Commercial Service; Birmingham; Ibrido; GBP 60.000 - 69.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous pension scheme

Discretionary bonus

Remote work option

Descrizione del lavoro

Crown Commercial Service in Birmingham seeks a Consultancy Transformation & Operations Lead to drive the internal operational engine of the Complex Transactions Team (CTT). You will design and embed business systems, govern information assets and lead change adoption across consultancy practice.

Lead on dashboards, governance of commercial benefits, and development of knowledge repositories and delivery methodologies to ensure high-quality, repeatable client outcomes within the public sector.

Competenze

• Experience in managing internal operations, practice enablement, knowledge repositories, or business systems.
• Proven ability to track, assure and validate commercial savings or cost avoidance with senior sign-off.
• Hands-on design, implementation and embedding of operational workflow software, dashboards or CRM/ERP.
• Strong communications experience with ability to build awareness and influence stakeholders.
• Understanding of information asset management, data protection and security compliance.

Mansioni

• Lead end-to-end design and enhancement of internal business systems and operational tools.
• Embed continuous improvement culture and simplify complex workflows.
• Deliver training, support change management and ensure data integrity across teams.
• Develop real-time dashboards for utilisation, pipeline tracking and delivery milestones.
• Manage information asset governance and access permissions within CTT.
• Track and report commercial savings and cost avoidance across engagements.
• Support development of CTT’s sales pipeline and market engagement.
• Curate knowledge repository and maintain standard toolkits and playbooks.

Conoscenze

Consultancy Operations & Practice Mgmt

Commercial Benefits Governance

Systems Implementation & Process

Stakeholder Engagement & Comms

Information Governance Awareness

Descrizione del lavoro

Job description Job Title: Consultancy Transformation & Operations Lead Band: 5 Salary: £59.877 - £69,457 Available Locations: Birmingham The following locations are restricted to contracted GCA staff already based in one of these offices: London (External applicants are not eligible for this site. If you select this location as an external applicant your application will, unfortunately, be withdrawn.) Contract Type: Permanent Hours: Full Time Closing Date: 09/11/16 Interview Date(s): WC 30th November (subject to change) The successful candidate must hold or be eligible to obtain UK Security Check (SC) clearance.

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Job Summary

We are looking for an enthusiastic and highly adaptable individual to join our high performing Consultancy Operations team in helping the Complex Transactions Team (CTT) Director deliver strategic transformation, operational excellence, and tangible commercial savings across our client engagements. As our new Consultancy Transformation & Operations Lead, you will take the lead on CTT’s internal operational engine. From designing and embedding business systems to managing commercial benefits governance, safeguarding critical information assets, and driving thought leadership across the consultancy practice, your work will directly empower our consultants and shape public sector delivery. If you are ready to drive continuous improvement in a dynamic internal consultancy environment.

Key Accountabilities

1. Driving Efficiency, Continuous Improvement & Business Systems Systems Architecture & Implementation: Lead the end-to-end design, delivery, and enhancement of CTT internal business systems, workflow platforms, and operational tools, ensuring they support seamless project tracking and reporting. Continuous Improvement Frameworks: Establish and embed a continuous improvement culture across CTT, regularly reviewing operational workflows to simplify processes, eliminate friction, and reduce administrative overhead. User Adoption & Change Enablement: Act as the primary champion for business systems within CTT, delivering training, user support, and change management strategies to ensure high adoption rates and data integrity across all consultancy teams. Operational Analytics: Develop and maintain operational dashboards providing SMT with real‑time visibility over team utilisation, pipeline tracking, delivery milestones, and resource allocation.
2. Information Asset Manager (IAM) for CTT Information Asset Governance: Perform the formal role of Information Asset Manager for CTT, identifying, registering, and maintaining a complete inventory of business critical information assets. Carrying out risk based compliance and conducting regular reviews and audits of asset access permissions, data storage protocols, and retention schedules in CTT.
3. Commercial Benefits Governance Commercial Benefits Accountability: Full responsibility for tracking, validating, and reporting all commercial savings and cost avoidance generated through CTT's client engagements across government.
4. CTT Account Development Lead Support Development of CTT’s sales pipeline: Support the three Account Development Leads strategies to elevate CTT visibility and market engagement across Central Government departments, Local Authorities, NHS and Arms Length Bodies.
5. Consultancy Practice Leadership & Knowledge Management Practice Knowledge Repository: Design, curate, and maintain CTT’s central knowledge repository, template library, and project archive, ensuring instant accessibility to reusable tools, frameworks, and past deliverables. Consultancy Methodology Standards: Develop and update standard CTT consultancy toolkits, playbooks, and delivery methodologies to maintain consistent quality across all client‑facing projects. Practice Capability & Onboarding: Provide tools and onboarding support to new and existing CTT consultants, fostering a culture of peer learning, knowledge sharing, and professional excellence. Lessons Learned & Archiving: Establish systematic post‑engagement debriefs and archiving workflows to capture client outcomes, reusable artifacts, and strategic learnings.
6. Travel Occasional business travel will be expected outside of work location.

Essential Criteria

• Consultancy Operations & Practice Management: Proven track record in managing internal operations, practice enablement, knowledge repositories, or business systems within a management consultancy, professional services firm, or internal consultancy unit.
• Commercial Benefits Governance: Demonstrated experience in tracking, assuring and validating commercial savings/cost avoidance, with the gravitas to challenge and secure sign‑off from senior stakeholders.
• Systems Implementation & Process Improvement: Hands‑on experience in designing, implementing, and embedding operational workflow software, CRM/ERP systems, or data dashboards to optimise service delivery.
• Stakeholder Engagement & Comms: Strong communications experience, with a track record of building awareness, authoring thought leadership.
• Information Governance Awareness: Understanding of information asset management, data protection, and security compliance principles.

Success Profiles

Behaviours: Delivering at Pace, Changing and Improving (lead success profile), Making effective decisions, Communicating and Influencing Experience (A link to the Civil Service Success Profiles Framework is provided below) Success Profiles Framework

• Valuing our people: Competitive salary
• Generous pension scheme
• A discretionary non‑contractual performance related bonus
• Working remotely in addition to working in advertised office location
• Flexi time scheme (available for B1‑B6)
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact [e-mail] Working flexibly, delivering outcomes GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro‑rata) at their contracted office, another GCA site, or off‑site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection Process

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact [e-mail].

Complaints Procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/ If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [e-mail] in the first instance. If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at [e-mail] Internal candidates should apply using their Workday account. Please use the careers hub for your application.

Government Commercial Agency (GCA) is the largest public procurement organisation in the UK. With over 800 staff, we help thousands of public and third sector buyers in the UK with billions of pounds of spending each year. We have a wide range of commercial agreements to help our customers buy what they need, when they need it - saving time and money. Why join GCA? We offer fantastic benefits as well as career development opportunities, have an inclusive culture that values work‑life balance and offers flexibility in how you work.