Construction Customer Success Manager in London

Energy Jobline ZR; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in construction management is seeking a Customer Success Manager to enhance implementation and usage of their AI-powered SaaS platform. The candidate will need 5-7 years of experience in construction roles, strong stakeholder management skills, and excellent communication abilities. This role involves being the voice of the customer and ensuring successful product adoption across multiple projects. The position is based in London with a hybrid work model.

Qualifications

• 5-7 years' experience in construction roles like Project Manager or Site Manager.
• Ability to manage stakeholders at all levels.
• Experience in a fast-paced startup environment.

Responsibilities

• Provide strategic advisory services to customers.
• Onboard new users and promote technology adoption.
• Collect feedback to influence product development.
• Maintain customer relationships and support the product team.

Skills

Stakeholder management

Communication

Change management

Problem-solving

Self-management

Job description

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Job Description

About Buildots

Buildots is transforming construction management with AI and computer vision.

Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years. Until now. Backed by leading VCs and industry pioneers, Buildots enables a new, performance-driven approach.

Deployed on hundreds of projects across North America, Europe and the Middle East, Buildots is already reshaping the future of the world's largest industry, and we're on track for rapid expansion in 2025.

Buildots’ customers include top global contractors, consultants and owners – Intel, Sir Robert McAlpine, Ledcor and CBRE, to name a few.

About The Role

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as projects evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.

What You'll Do

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects.
• Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also promoting the customer voice inside the business.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
• Bring determinable value to the customers that can be recorded and reported internally as customer stories
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

Requirements

• 5-7 years' experience as a construction professional, preferably site based (i.e. Project Manager, Site Manager, Project Engineer, Project controller)
• Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
• Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
• Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
• You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
• Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
• Willingness to travel up to 40%
• Candidates must be able to work in London 3 days a week

If you don’t meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we’re looking for.

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If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.