Construction Administrator - Corporate & Commercial

Howden Group Holdings; Stone; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global insurance company is seeking a Construction Administrator to join their team in Maidstone. This full-time permanent position offers the option to work in-office for a balanced work experience. The role involves supporting the commercial team with various administrative tasks, handling communications efficiently, and managing records. Ideal candidates will have at least 2 years of administration experience, preferably in construction or insurance, and possess strong client service and communication skills.

Qualifications

• Minimum of 2 years experience in an administration position.
• Construction background preferred.
• Insurance experience preferred.

Responsibilities

• Support the commercial team in varied administration tasks.
• Handle and direct incoming calls and emails efficiently.
• Manage and update records consistently.
• Follow up on outstanding client requirements proactively.

Skills

Accuracy and attention to detail

Excellent client service skills

Excellent oral and written communication skills

Ability to prioritise work and meet deadlines

Ability to persuade and influence others

Education

GCSE Maths and English (or equivalent)

Tools

Microsoft packages

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden - Corporate & Commercial are on the hunt for a Construction Administrator to join the team in Maidstone (initially the office will be in Sevenoaks but is moving to Maidstone February/ March 2026).

As a Construction Administrator you will support with the day-to‑day tasks in the office. We are looking for a bright, personable, self‑motivated individual for this role. You will be supporting a team to provide clients with appropriate advice and a quality service to meet their individual needs.

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full‑time, permanent position with the option to work 3 days per week in our Maidstone office for a balanced work experience.

Overview

• To support the commercial team in a wide variety of administration tasks
• Assist in handling and directing incoming calls and emails
• Ensuring records are kept up to date
• Following up on any outstanding requirements from client questions ensuring they are actioned by an appropriate team member
• Dealing with the post on a daily basis
• Diary Management
• Filing
• Providing quotes
• Liaising with key stakeholders
• Distribution of post to the correct people within the business
• Doing ad hoc work as and when requested

Knowledge

• A minimum of 2 years experience in an administration position.
• Construction background – desirable
• Insurance experience – desirable
• Knowledge on all Microsoft packages

Skills

• Accuracy and attention to detail
• Ability to process work quickly and efficiently
• Ability to prioritise work and meet deadlines
• Excellent client service skills
• Good negotiation and broking skills
• Excellent oral and written communication skills
• Ability to gather and analyse information from the client
• Ability to identify and respond appropriately to an individual client’s level of understanding
• Ability to persuade and influence others

Qualifications

• GCSE Maths and English (or equivalent)

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent