Connections Technician

Northern Powergrid; Sunderland; On-site; GBP 40,000 - 51,000; Full time

Benefits offered by this job

25 days holiday

Transport provision

Job summary

Northern Powergrid is seeking enthusiastic Connections Technicians to join the Domestic and Small Business Connections team. Based at a depot with location confirmed during recruitment, you’ll design cost-effective connection routes and manage LV projects end-to-end for customers.

You’ll coordinate with contractors, oversee service providers, and ensure delivery meets quality, safety, and budget targets, with flexible scheduling to suit customer appointments and visits across the region.

Qualifications

• Customer service demonstrated and applied to connections service.
• Electrical testing experience on domestic and/or industrial LV equipment.
• Strong communication with internal and external stakeholders.
• Excellent project management and ability to manage competing priorities.
• Team player with ability to liaise with contractors and customers.
• Problem-solving ability to deliver jobs on time and within cost.
• People management skills to coordinate contractors and stakeholders.
• GCSE Maths and English (C/5) or equivalent.
• IT skills including Word and Excel.
• Full UK driving licence.

Responsibilities

• Managing the customer experience through quotation and delivery of connections works.
• Designing cost-effective connection routes through site engagements.
• Planning and coordinating with contractors for LV project delivery.
• Liaising with service providers to ensure resources are in place to meet timelines and budget.
• Delivering projects to agreed quality and safety standards.
• Providing timely updates on status across workstreams.
• Undertaking remedial work to ensure 10/10 customer experience throughout lifecycle.
• Attend evening and weekend customer appointments as required.

Skills

Customer service

Communication

Project management

Problem solving

Teamwork

IT literacy

Attention to detail

Adaptability

Customer focus

Education

ONC/HNC in Electrical Engineering

GCSE Maths & English (C/5)

Full UK driving licence

Tools

MS Word

MS Excel

Job description

Candidates will be invited to provide a video interview from 1st September to 6th September.

Should you be successful, you will be invited to a face-to-face Assessment Centre which will be carried out between 28th September and 23rd October.

Successful candidates will be notified following the Assessment Centre at the end of October / early November.

These vacancies have a planned start date of the 11th January 2027.

Do you want to help power your career and be part of an evolving energy industry?

An exciting opportunity has arisen for enthusiastic Connections Technicians to join our Domestic and Small Business Connections team.

We have several vacancies available across Northern Powergrid's operating area. Successful candidates will be based at one of our operational depots, with location confirmed during the recruitment process.

The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.

Key Responsibilities:

• Managing the customer experience through the quotation and delivery of connections works.
• Designing cost-effective connection routes through information gained during site engagements.
• Planning and Co-ordination – Managing, alongside contractors, the execution of a variety of customer driven LV projects.
• Service Provider Oversight – Liaising with service providers to ensure correct resources are in place to enable projects to be completed on time and within budget expectations.
• Project delivery – Ensuring that customer driven projects are delivered to the required quality and safety standards, meeting business objectives and other project success criteria.
• Reporting – Provide timely and accurate updates on the status and progress of work in all required workstreams.
• Undertake any remedial work following stages of the project lifecycle to ensure that you have fulfilled the 10/10 experience for the customer.
• Work flexibility to attend evening and weekend customer appointments when required to meet the expectations of our customers.

Starting salary: £39,923,with progression to £51,396 (Industrial L3 pp7 – 12)

• 25 days holiday plus bank holidays (rising with length of service)
• Transport provision

We’re excited to hear from candidates with a passion for our company and the industry and a desire to succeed.

Does this sound like you?

• Customer Service – Have the ability to demonstrate what great customer service looks like and how this can be applied to the provision of our connection's service.
• Electrical Testing - Experience on domestic and/or industrial low voltage equipment to enable testing &interpretation of results.
• Effective Communicator – Be able to adapt your communication style to your audience, show empathy and build rapport, working well with our customers/stakeholders both internally and externally, in person, over the phone and via written communication.
• Excellent Project Management Skills – Be able to plan, organise and manage competing priorities of varying levels of complexity, using your own initiative.
• Team Player – Have a strong team working ethic. Be someone who works well in partnership with internal and external stakeholders to deliver results and maintain a quality customer service.
• Problem Solving – Have the ability to work through more complex situations, whilst identifying solutions, to ensure jobs are effectively delivered on time, to cost and meeting the needs of the customer.
• People Management Skills – Ability to liaise effectively, influence and build up strong working relationships with contractors, stakeholders and customers to deliver the activity required.
• Maths and English at GCSE grade C/5 or above
• IT skills including use of Microsoft applications specifically Word & Excel
• Hold a Full clean UK driving licence

Other beneficial attributes/experience:

• Possess an ONC/HNC in Electrical Engineering or prepared to be working towards this qualification
• Basic understanding of the power distribution network
• Proven experience of project or financial management for delivering work within time and budget
• Understanding of Health, Safety & Environmental management IOSH
• Current/Previous authorisation on the power distribution network

Closing date for applications: 30th August 2026.

In order to comply with our electricity distribution license, we have to ensure our colleagues are fit and proper to visit and enter our customers premises. Consequently, as this role may involve visiting and entering our customers premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in our application if you are content for this check to be completed.