Connections Reform Customer Communications Analyst (Data) - NESO

National Grid; Warwick; Hybrid; GBP 48,000 - 57,000; Full time

Job summary

A leading energy system operator in the UK is seeking a Customer Data Lead to join the Connections Reform Engagement Team. This position involves gathering and analyzing customer data and creating reports to support communications across the program. Candidates should have strong analytical skills and experience in data storytelling. The role offers hybrid working, competitive salary, and benefits including annual leave and pension scheme.

Benefits

Competitive salary

Bonus based on company performance

26 days annual leave

Contributory pension scheme

Qualifications

• Solid experience in data analysis, reporting, or performance tracking.
• Experience translating data into compelling narratives.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Gather and analyse customer data across the reform function.
• Develop and publish a weekly customer facing data report.
• Champion the use of customer stories in reform communications.

Skills

Customer insight understanding

Data storytelling

Data analysis

Reporting skills

Performance tracking

Strong analytical skills

Excellent communication

Graphic design skills

Job description

About the role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

We are looking for a Customer Data Lead to join the Connections Reform Engagement Team. This role will be at the forefront of surfacing customer data and stories, supporting communications and engagement across the programme. You’ll lead the development of a new weekly data report that transparently tracks reform progress and helps support customer sentiment.

This role can be based in Wokingham, Warwick or Glasgow, and we continue to offer hybrid working from office and home. It is a 12-month fixed term contract, with potential to be extended. We are open to full time and part time applicants, as well as flexible working arrangements.

Key accountabilities

• Gathering and analysing customer data from across the reform function.
• Developing and publishing a weekly customer facing data report.
• Championing the use of customer stories and data insights in reform communications.
• Working closely with the wider reform reporting team to ensure data is accurate and actionable.
• Supporting reporting and dashboarding for internal and external stakeholders.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who has/is:

• An understanding of customer insight and data storytelling.
• An awareness of the energy sector and reform programme structures.
• Solid experience of data analysis, reporting, or performance tracking.
• Experience working across teams to translate data into compelling narratives.
• Strong analytical and visualisation skills.
• Excellent communication and stakeholder engagement.
• Ability to manage multiple tasks and deadlines.
• Graphic design skills desirable.

About what you'll get

A competitive salary between £48,500 - £57,000pa – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

About us

Traditionally, Britain’s energy system has been split into two areas – gas and electricity – but to ensure that Britain’s energy system is secure and affordable there needs to be co‑ordination across the whole energy system, with one single entity responsible for translating policy into immediate strategy. National Energy System Operator (NESO) will bring unparalleled change.

Forge a path to a sustainable future for everyone.

Your energy, our future, together.

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.

NESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade‑offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More information

This role closes on 17/11/2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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