Connections Planner – Build & Deliver Safe, On-Time Plans

Anglian Water Services Ltd; Burton End; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading water utility company in the United Kingdom seeks a Full-Time Planner to join their team in Burton End. This role emphasizes ensuring customer-focused communication, effective resource allocation, and regulatory compliance. Ideal candidates should possess excellent communication skills and a strong customer service focus. Training is provided, making it suitable for those eager to build a career in planning. The company offers benefits like an annual bonus scheme and private healthcare.

Benefits

Annual bonus scheme

Private healthcare

Competitive pension scheme

25 days’ leave

Flexible benefits

Life cover at 8× salary

Personal accident cover up to 5× salary

Qualifications

• Experience in customer service, operational processes, or scheduling is preferable but not essential.
• Proven analytical and communication abilities in a fast‑paced environment.
• Highly flexible and confident in managing tasks.

Responsibilities

• Ensure all customer communications are positive and customer‑focused.
• Provide a seamless service for customers needing new connections.
• Collaborate with stakeholders to prioritize tasks and allocate resources effectively.
• Reduce downtime through proactive planning and communication.
• Ensure compliance with planning processes and quality standards.
• Develop and optimise connection schedules aligned with regulatory requirements.

Skills

Excellent communication skills

Strong customer service focus

Fantastic organisational skills

Ability to communicate effectively

Proven customer service skills

Strong prioritisation and decision-making skills

Competent IT skills

Education

Educated to A-Level standard or equivalent

Job description

A leading water utility company in the United Kingdom seeks a Full-Time Planner to join their team in Burton End. This role emphasizes ensuring customer-focused communication, effective resource allocation, and regulatory compliance. Ideal candidates should possess excellent communication skills and a strong customer service focus. Training is provided, making it suitable for those eager to build a career in planning. The company offers benefits like an annual bonus scheme and private healthcare.