Connections Coordinator: End-to-End Service & Scheduling

UK Power Networks; Bury St Edmunds; On-site; GBP 36,000; Full time

Job summary

A leading energy provider in Bury St Edmunds is seeking a Connection Coordinator to manage customer inquiries and ensure excellent service delivery. The role involves processing quotations, coordinating site visits, and liaising with teams to resolve issues. Ideal candidates will have strong customer service skills and initiative to solve problems. A salary of £35,158 per annum plus benefits, including health insurance and a pension plan, is offered.

Benefits

Private Health Insurance

Personal Pension Plan

Season Ticket Loan

Occupational Health support

Discounted gym membership

Qualifications

• Excellent customer service skills.
• Ability to manage quotations and payments.
• Experience with work management tools.

Responsibilities

• Develop relationships with customers.
• Process initial enquiries and bookings.
• Manage customer quotations and payments.
• Liaise with operatives and contractors.

Skills

Desire to develop and succeed

Computer literate

Cooperative teamwork

Problem-solving initiative

Tools

SAP

SAP CRM

Job description

A leading energy provider in Bury St Edmunds is seeking a Connection Coordinator to manage customer inquiries and ensure excellent service delivery. The role involves processing quotations, coordinating site visits, and liaising with teams to resolve issues. Ideal candidates will have strong customer service skills and initiative to solve problems. A salary of £35,158 per annum plus benefits, including health insurance and a pension plan, is offered.