Connection Operative

Severn Trent; Park Central; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading utilities company in the UK is seeking individuals for a customer service role in Developer Services. Candidates should have a full driving licence and ideally possess experience in the water or utilities industry. Responsibilities include responding to on-site customer service issues, promoting safety, and mentoring trainees. The role requires physical fitness and the ability to adapt to all weather conditions. Join a company that values diversity and offers an attractive benefits package, including a bonus scheme and dedicated training.

Benefits

25 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two paid volunteering days

Qualifications

• Having a full driving licence is essential.
• Experience in the water / utilities industry is ideal.
• Ability to work directly with customers in a face-to-face environment.

Responsibilities

• Respond to customer service issues on-site and escalate as necessary.
• Promote a safe working environment and meet quality standards.
• Mentor and train new trainees as required.

Skills

Full driving licence

NRSWA trained

Mini digger qualification

Customer interaction skills

Physical fitness

Job description

Overview

Are you looking for a career that makes a difference? Look no further than Severn Trent Water. In Developer Services, we’re committed to providing outstanding service to our customers and being market-leading in everything we do.

Responsibilities

• Respond to customer service issues / queries that are raised on-site and, taking ownership of the issue, escalating to the appropriate person/team.
• Lead by example and promote a safe working environment whilst ensuring quality standards are met.
• Accountable for their own health & safety and have a duty of care to their colleagues & anyone affected by the work they do, for example general public / site personal.
• Exercise good judgment / balance in terms of the risk / impact to our customers, the general public, and road-traffic users, relative to the activity in hand, and to ensure compliance with our statutory, regulatory and company standards at all times.
• Mentor & train new trainees as required.

Qualifications

• Having a full driving licence is essential.
• NRSWA trained.
• A mini digger qualification.
• Experience in the water / utilities industry and understanding of our connections is ideal.
• Valid blue card.
• Ability to work directly with customers in a face to face environment.
• Maintain a positive outlook at work, remain flexible and accept new ideas and change initiatives.
• Be physically fit with the ability to work outdoors in all weathers.
• We welcome people from all walks of life and celebrate individuality, as diverse minds, experiences and backgrounds help us learn and better serve our communities.

Benefits

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (up to £1,500 based on company performance and subject to eligibility)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year