Confirmed Account Manager

Aircall.io, Inc.; North Tyneside; Hybrid; GBP 58,000 - 73,000; Full time

Job summary

Aircall is seeking a Confirmed Account Manager to drive customer success and revenue growth across a diversified portfolio. You will own the post-sale lifecycle, renewals, and expansions, while identifying opportunities to deepen relationships with users and senior decision-makers.

You’ll collaborate with Customer Engineering, Product, and Support to accelerate adoption and optimize value realization. This is a hybrid NYC-based role with a strong focus on data-driven, strategic engagement.

Qualifications

• SaaS account management or renewal management experience with a track record of revenue targets.
• Skilled in consultative sales, prospecting, and negotiation.
• Customer-obsessed and curious about how different industries use Aircall.
• Able to develop and execute expansion strategies, including stakeholder mapping.
• Confident in competitive sales cycles and able to handle objections.
• Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
• Resilient, driven, and passionate about customer value through partnership.
• Excited by innovation and transformation in Aircall’s AI-powered platform.

Responsibilities

• Own NRR: manage renewals, expansions, and churn mitigation for growth.
• Identify and activate growth opportunities within your portfolio.
• Prioritize high-potential accounts for long-term growth plans.
• Prospect and outbound to expand relationships.
• Develop stakeholder maps spanning users to senior decision-makers.
• Sell Aircall’s value against competitors and address customer needs.
• Negotiate renewals and upsells to close revenue and loyalty.
• Manage pipeline and forecast with data-driven NRR forecasting.
• Partner with Customer Engineering to drive adoption milestones.
• Champions the customer voice to inform product roadmap.
• Share learnings to strengthen regional growth initiatives.

Skills

SaaS Account Management

Commercial Customer Success

Renewal Management

Consultative sales

Prospecting

Negotiation

Stakeholder mapping

Whitespace analysis

Forecast accuracy

Pipeline hygiene

Customer partnership

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall :We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

As a Confirmed Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.

By deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.

This is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.

Aircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.

This is a hybrid role based in NYC.

Key Responsibilities:

• Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
• Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
• Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
• Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
• Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.
• Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.
• Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.
• Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.
• Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes.
• Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies.
• Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives.

Qualifications:

• Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
• Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.
• Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.
• Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.
• Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively.
• Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
• Resilient, driven, and passionate about helping customers realize long-term value through partnership.
• Excited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform.

Base salary : $77,000 - $98,000 a year

$110,000-$140,000 OTE

The base salary range for this position is between the $77,000 and $98,000 per year range. This is not including bonuses/commission plans, and other benefits. The OTE of this position is within the $110,000-$140,000 OTE range. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.

Base salary range:

$77,000—$98,000 USD

Why join us?

Key moment to join Aircall in terms of growth and opportunities

Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural mindset

Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.