Conference Porter

Eden Hotel Collection Limited; Offchurch; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel group in Offchurch is seeking a dedicated individual to manage meeting spaces and ensure a welcoming atmosphere for guests. Responsibilities include setting up and cleaning meeting areas, serving refreshments, and directing guests. The role offers extensive benefits, including generous leave, wellbeing support, and employee recognition initiatives, emphasizing a culture of inclusion and growth.

Benefits

31 days of leave, increasing to 33 with service

Fairly shared service charge/gratuities

Exclusive savings at 800+ retailers

Access to Hello Fresh recipes and fitness videos

Comprehensive health and wellness plans

Cycle-to-Work and Electric Vehicle Leasing options

Discounted stays and spa treatments

Reward and recognition platform

Financial, mental, and physical wellbeing support

Enhanced leave policies

Free parking and meals on duty

Responsibilities

• Ensure meeting space is set up per guest requirements.
• Maintain cleanliness and presentation of meeting space.
• Meet and greet guests upon arrival.
• Service lunch and refreshments on time.
• Clean out rooms after functions and re-set for next use.
• Keep all equipment safe and tidy.
• Direct guests to areas of the hotel.

Job description

Responsibilities

• To be responsible for ensuring that meeting space is set up as per guest requirements and according to EHC conference standards
• Ensure that meeting/function space is always clean and presentable
• To meet and greet guests upon arrival
• To service lunch and refreshments breaks on time and according to EHC standards
• Clean out rooms at the end of functions and re-set rooms for next function
• Ensure all equipment are kept in a safe and tidy condition
• To direct guests to areas of the hotel

Company Culture & Values

• To ensure guests are helped at all times, we work together to create a truly inclusive workplace, where your voice matters, and real change happens.
• Your Voice Matters: Regular surveys that value your input.
• Real Action: "You said, we did" – because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.
• We're proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Accolades & Recognition

We're proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.

At Eden Hotel Collection, we're proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024) – which means you're joining a team that values your happiness, growth, and success every step of the way.

Benefits & Perks

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm's: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life's key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.