Conference & Meetings Operations Manager

De Vere Ltd.; East Horsley; On-site; GBP 30,000 - 35,000; Full time

Job summary

A luxury hotel and event venue in East Horsley seeks a Conference & Meetings Operations Manager to ensure seamless meetings and events. This role involves hands-on management of the operations team, overseeing logistics, and collaborating with kitchen and AV teams. Offering a salary of £30,000 - £35,000 along with various employee benefits, including free meals and holiday discounts.

Benefits

Free meals on duty

Extra paid day off for birthday

Complimentary 2-night stay with dinner

Colleague rates for overnight stays

Complimentary use of gym facilities

31 days holiday

Career progression opportunities

Employee Assistance Programme

Qualifications

• Experience working within a conference operations team, ideally in a hotel setting.
• Organised and hands-on, with excellent attention to detail when it comes to planning ahead.
• Confident communicator — able to coordinate smoothly with kitchen, AV support and front-of-house teams.

Responsibilities

• Lead the delivery of smooth, well-organised meetings and events.
• Manage one full time team member and coordinate with teams.
• Deliver exceptional customer service during conferences and meetings.

Skills

Conference operations experience

Attention to detail

Confident communication

Leadership skills

Basic AV setup knowledge

Job description

De Vere Horsley Estate has 175 bedrooms, 51 meeting and event spaces, a restaurant, 3 bars, gym and swimming pool. It offers a charming lakeside mansion house, Horsley Towers and the equally impressive Horsley place all set within 75 acres of beautiful Surrey parkland. Our team at Horsley Estate hold regular colleague events and activities including the annual family summer BBQ party, colleague wellbeing yoga classes and badminton club.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Conference & Meetings Operations Manager

Are you a Conference & Events Manager who is looking to specialise in Conference?

As Conference & Meetings Operations Manager, you’ll lead the delivery of smooth, well‑organised meetings and events at De Vere Horsley Estate in Surrey — from perfectly set rooms and working AV to refreshed coffee stations and seamless handovers with our restaurant and kitchen teams. This is a hands on role with management responsibility for one full time team member.

This role is ideal for someone who loves the buzz of events but prefers conference early and middle shifts, with a Monday to Friday focus and occasional late finishes, weekend cover and Duty Management.

Your skills & experience

• Experience working within a conference operations team, ideally in a hotel setting
• Organised and hands‑on, with excellent attention to detail when it comes to planning ahead, conference facility presentation, and service levels.
• Confident communicator — able to coordinate smoothly with kitchen, AV support and front‑of‑house teams
• A natural leader who leads by example within the wider hotel team and helps to create a positive working atmosphere on shift
• Comfortable with basic AV setup knowledge and confident in spotting issues before guests arrive

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Conference & Meetings Operations Manager.

• £30,000 - £35,000 per year
• Free meals on duty in our hotel restaurant
• An extra paid day off for your birthday, along with a £20 love‑to‑shop voucher
• An annual complimentary 2‑night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• £50 colleague rates for overnight stays at De Vere properties, accompanied by a 50% discount on Food & Beverage
• Complimentary use of the Leisure Club facilities, saving you money on costly gym memberships
• 31 days holiday each year (increasing annually up to 33 days)
• An Exclusive “Yours” Benefits portal, unlocking hundreds of discounts on retail, travel and leisure activities
• Career progression opportunities, including access to Apprenticeship programmes and study support
• Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling
• Wagestream, a financial wellbeing platform granting instant access to your pay when you need it
• Monthly colleague recognition programme, “You Are De Vere”, culminating in an exciting annual colleague recognition event
• Regular team appreciation events, including memorable Christmas and Summer parties
• Company Life Assurance scheme, ensuring financial security for your loved ones