Conference & Events Team Member

Oulton Hall Hotel, Spa & Golf Resort; Leeds; On-site; GBP 18,000 - 25,000; Full time

Job summary

A luxury hotel and resort on the outskirts of Leeds is looking for dedicated staff to ensure guest satisfaction in various Food & Beverage areas. This role requires exceptional customer service skills and the ability to manage time effectively. Join a team that values equality, diversity, and support for its employees, including health club membership and discounts across the QHotels Collection.

Benefits

Free health club membership

Discounts across golf

Discounts at The QHotels Collection

Support with training & professional qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service skills.
• Ability to manage time effectively.

Responsibilities

• Ensure guest satisfaction and meet brand standards.
• Stay updated on pricing and promotions to advise guests.

Skills

Exceptional guest service

Strong customer service skills

Time management

Organizational skills

Ability to work under pressure

Job description

Do you have a passion for a great guest experience?

Are you looking for a flexible job to work around school or commitments?

The important stuff :

Free health club membership (T&Cs apply)

• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.

Is this the role for me?

• Passion for delivering exceptional guestservice
• Strong customer service skills
• Good time management and organisational skills
• Ability to work under pressure

Curious to find out more?

Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4,152‑bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a

Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.