Conference & Events Sales Executive

The Belfry; Wishaw CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned hotel and resort in the UK is looking for a Sales Support professional to help achieve sales targets. Responsibilities include managing the sales team, coordinating events, and providing exceptional customer service. Candidates should have experience in a hotel events department and be proficient with Delphi, Opera, and Excel. Join a team recognized for its supportive culture and wellness programs.

Benefits

Discounted gym memberships

Monthly discounts at resort amenities

Wellness programs

Cycle2Work scheme

Complimentary meals during shifts

Qualifications

• Experience in hotel events department.
• Proven success in meeting individual conversion targets.
• Strong drive to deliver exceptional customer service.

Responsibilities

• Manage sales team and supervise the enquiry handling process.
• Monitor event sales coordinators' performance.
• Analyze sales activity to inform business decisions.

Skills

Customer service orientation

Sales target achievement

Communication

Time management

Tools

Delphi

Opera

Excel

Job description

Overview

You will be responsible for supporting the sales team to achieve their targets in line with budget. The successful applicant will support the team by undertaking day to day enquiry handling and event co-ordination, ensuring The Belfry standards are maintained. Duties include: Achieving sales targets in line with M&E budget.

Responsibilities

• SLAs for all stages of enquiry to contract.
• Communication of up to date pricing strategy to the team.
• Managing the sales team, including supervising the enquiry handling process to ensure effective conversion rate.
• Monitoring event sales coordinators performance and workload capacity.
• Analysing sales activity to inform business decisions by providing regular financial reports to senior sales team (Daily & Weekly).
• Contributing to budgeting process.
• Overseeing client contracts and paperwork to ensure compliant and up to date for events.

Qualifications

• Worked within a hotel events department for a number of years.
• Experience with Delphi, Opera and Excel.
• Experience within a large conference hotel.
• Drive to deliver exceptional customer service to all clients at all times.
• Proven success in delivering individual conversion targets.
• Had responsibility for SLAs for all stages of enquiry to contract.

Company

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world‑class, and home to this year's Betfred British Masters. Whether you’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind‑the‑scenes operations, there's a place for you in our vibrant team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state‑of‑the‑art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Cater's Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

Benefits and Development

• Fast‑paced, supportive sales office with a focus on coaching & mentoring, in‑house training and an online learning platform (The Belfry Campus).
• Apprenticeships in a host of subjects delivering nationally recognised qualifications.
• LEAD development programme to empower and inspire teams from Team Member to Executive roles.
• Wellness: discounted gym memberships, wellness programmes, mental health support, funded counselling, life assurance, 24‑hour GP services and health cash‑plans.
• Monthly >50% discounts at resort restaurants, bars, spa and golf for staff and partners.
• Free parking, taxi service and complimentary meals during shifts.
• Wagestream access for financial wellness.
• Cycle2Work scheme for sustainable travel.
• Annual Belfry Awards and extra holidays for loyalty and team events.
• Recognition of charity work and sustainability initiatives (Silver Award from Green Tourism, GEO Certification).

Culture & Values

Our values emphasise community, mutual growth and shared success regardless of department or role. The Belfry Beliefs – Make a Difference, Own Our Actions, Better Together and Deliver Every Day – are not just words but the foundation of our culture.