Conference & Events Operations Supervisor

AccorHotel; St Andrews; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in St Andrews is seeking a dedicated professional to manage private dining services. Responsibilities include ensuring exceptional service, overseeing inventory, and managing budgets. Ideal candidates will have experience in luxury hospitality, excellent communication skills, and a passion for service. This full-time role offers various perks and benefits, including discounted stays and complimentary wellness options.

Benefits

Free night’s stay every year

Discounted stays for friends and family

Free shuttle to work

Free meals on shift

Complimentary gym and pool access

Half-price dining

Savings on spa and golf

Retail discounts

Complimentary golf lessons

Wellbeing app access

Long-service rewards

Staff parties and Christmas treats

Qualifications

• Experience in a guest-facing role within luxury hospitality.
• A confident, people-focused leader with excellent communication skills.
• A natural problem-solver who thrives under pressure.
• Someone with an eye for detail and a genuine passion for service.

Responsibilities

• Ensure private dining rooms are prepared to the highest standard.
• Oversee the availability of china, glassware, and other inventory.
• Guarantee equipment is cleaned, maintained, and stored correctly.
• Manage timely breakdown and reset of private dining spaces.
• Deliver exceptional service for catered events.
• Manage budget allocation for resources.
• Conduct monthly stock takes and prepare purchase orders.
• Maintain accurate monthly stock records for supplies.

Skills

Communication Skills

Leadership

Problem-Solving

Attention to Detail

Job description

Overview

Location: St Andrews, Fife — Permanent | Full-time

A little more about what you will be doing

• Ensure private dining rooms are prepared promptly and to the highest standard, in line with the Banquet Event Order (BEO) or specific client requirements.
• Oversee the availability and readiness of china, glassware, and other inventory to support seamless service and meet business demands.
• Guarantee that all equipment is cleaned, maintained, and stored correctly for efficient future use.
• Manage the timely breakdown and reset of private dining spaces after each event, ensuring readiness for the next day’s operations.
• Deliver exceptional service for all catered events, collaborating closely with the kitchen team to exceed guest expectations.
• Manage budget allocation for payroll, cleaning, catering supplies, and replacement of operating equipment.
• Exercise proactive control and monitoring of resources to maximize efficiency and profitability.
• Conduct monthly stock takes of china, glassware, and other operating equipment; prepare and submit purchase orders to the Director of F&B as required.
• Maintain accurate monthly stock records for cleaning products and operating supplies (e.g., foil, coasters, paper goods), coordinating with the Purchasing Clerk to ensure sufficient par levels are met.

What we’re looking for

• Experience in a guest-facing role within luxury hospitality.
• A confident, people-focused leader with excellent communication skills.
• A natural problem-solver who thrives under pressure.
• Someone with an eye for detail and a genuine passion for service.

Additional Information

• What’s in it for you
• A free night’s stay every year (for permanent team members)
• Discounted stays for you, friends & family – plus deals across Accor hotels worldwide
• Free shuttle to work, free meals on shift, and free use of our pool, gym and classes
• Half-price dining, big savings on spa and golf, plus retail discounts
• Complimentary golf and lessons with our PGA pros
• Extra perks like our wellbeing app, long-service rewards, staff parties and Christmas treats