Conference & Events Operations Manager

Holiday Inn London-Shepperton; Shepperton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Shepperton is seeking a Conference & Events Manager to lead outstanding event management services. You will ensure guest satisfaction and work closely with your team to create memorable experiences. Ideal candidates will have a background in F&B management and possess excellent leadership and interpersonal skills. This position offers various benefits including free meals, gym membership, and international travel opportunities.

Benefits

Discounts across retail and restaurants

Family and Friends hotel discounts

Free leisure club membership

International travel at employee rate

Free on-site parking

Free meals during shifts

Career progression opportunities

Uniform provided

Qualifications

• Established background in Conference & Events or Food & Beverage Management.
• Enjoys using technology to enhance guest experiences.
• Able to remain focused under pressure and meet deadlines.

Responsibilities

• Lead outstanding event management service.
• Ensure guest safety and cleanliness.
• Coach and mentor the C&B team.
• Enhance guest experiences through relationships.
• Manage stock and labor margins.
• Juggle events while maintaining quality.

Skills

Event management

Leadership skills

Interpersonal skills

Attention to detail

Communication skills

Tech-savvy

Job description

Conference & Events Manager or Assistant Conference & Events Manager seeking progression? We’ll hedge a guess that you’re able to spin 100 plates at once, not literally – of course, but you’re someone who thrives under pressure and is passionate about ensuring every event runs smoothly.

As clichéd as it sounds, you'll constantly want to change things up a bit, finding innovative and bespoke ways to put a smile on your customer’s face. You’ll be an expert at managing both the CEO of a business who needs a flawless, professional conference, and an over-bearing father of the bride who needs to be consistently updated to ensure his daughter’s day is as perfect as she is. These are little details that make you outstanding and mean you create memorable experiences for your customers.

What you’ll be doing as a Conference & Events Manager

• Leading the provision of an outstanding event management service
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Coaching, mentoring and leading your C&B team with a trusting approach - ensuring their commitment to delivering outstanding and bespoke service
• Getting to know your customers and using your relationships to offer suggestions to enhance their experiences, making them unforgettable
• Working closely with your Operations Manager who will encourage you to love change and find your own unique ways to further enhance your guest experience
• Oh, and you’ll also be required to be a magician. Or at least be capable of juggling each event, customer and guest whilst not missing any details
• Managing stock and labour margins against your P&L.

What’ll make you a great fit for this Conference & Events Manager role

• You’ll already be an established in Conference & Events or Food & Beverage Management F&B background where you have looked after the MICE area
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal, communication skills and leadership skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• Leisure Club / Gym free membership
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours