Conference & Events Manager- NEW Opening Venue!

Convene Hospitality Group; City of Westminster; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private medical insurance

Eye care subsidies

Fitness membership

Employee assistance program

Birthday day off

Job summary

Convene Rathbone in London seeks a Conference & Events Manager to lead our opening events program. You will report to the Venue Manager and supervise the operations team, ensuring profitable operations and exceptional guest experiences as we launch a landmark meetings and events destination in spring 2027.

The role requires energy, 2+ years in similar settings, strong service standards, and the ability to coordinate culinary and service teams.

Qualifications

• Minimum 2+ years of progressive conference center or related experience.
• Experience supervising service teams and operations.
• Strong knowledge of food & beverage service standards and regulations.
• Ability to train staff and maintain high service quality.

Responsibilities

• Oversee culinary service setup and execution.
• Coordinate between culinary and service teams.
• Ensure health and safety compliance.
• Lead event program execution and guest experience.
• Manage budgets, revenue, and staffing.

Skills

Conference center experience

Supervisory skills

Guest service standards

Job description

Conference & Events Manager- NEW Opening Venue!

London, UK

Conference & Events Manager- NEW OPENING LIVE EVENTS!

About Convene Rathbone

Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection.

As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues!

We’re seeking our Conference & Events Manager to join our Operations team. The Conference & Events Manager will report directly to the Venue Manager.

Please note: The candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• An extra day's holiday for your birthday!
• Financial Support and Benefits
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

What You’ll Do:

The Conference and Events Manager is responsible for ensuring the success of all programs while maintaining a profitable operation and high-quality products and service levels. The Conference and Events Manager is expected to share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

• Supervise and set up the culinary service quickly and efficiently for participants and ensure that it follows The Program Execution Order
• Supervise the service team and support staff including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and service team
• Keep culinary informed of accurate counts
• Review menu/service with production and culinary teams
• Enforce all rules and regulations and ability to carry out all safety and emergency programs
• Monitor all beverage consumption
• Follow all health and safety regulations and ensure sanitation and cleanliness of service areas

What We Look For:

• Minimum of 2 or more years of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Be involved in and/or conduct ongoing training of service specialists to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front and back of the site
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Flexible and long hours sometimes required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time

Who We Are:

Convene Hospitality Grop (CHG) is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. We are the largest single provider of dedicated meeting and event venues in the U.S. and U.K. with a network of 38 locations across nine cities; the Convene portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/.