Conference & Events Lead

Convene; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global hospitality company in Greater London is seeking an Operations Coordinator to manage venue inspections, maintenance tasks, and client events. You’ll supervise the facilities team, ensure high standards of service, and handle various operational tasks to guarantee event success. A proactive approach to customer service and excellent communication skills are essential. The role offers comprehensive health benefits, generous time off, and opportunities for professional development.

Benefits

Private medical insurance

Subsidised eye care

Subsidised fitness membership

Employee Assistance Program

25 days annual leave plus bank holidays

Bonus scheme

Interest-free loan for transport

Subsidised bicycle purchase

Responsibilities

• Assist with closing up the venue and conducting quality inspection throughout the building.
• Ensure any faults or repairs noted during quality checks are logged.
• Monitor maintenance database ensuring all issues are dealt with.
• Carry out minor maintenance tasks and provide high standards.
• Be responsible for monitoring external building contractors.
• Monitor work of external contractors and schedule visit dates.
• Coordinate preventative maintenance activities.
• Update the Housekeeping / Facilities SOP manual and train personnel.

Skills

Good written and verbal communication skills

Good understanding of Audio-visual equipment and troubleshooting

Good organisational skills

Good customer service skills

Strong eye for detail

Team player

Proficiency in Microsoft Excel and Word

Job description

Operations

• Assist with closing up the venue and conducting quality inspection throughout the building including conference and breakout rooms.
• Ensure any faults or repairs in the building noted during such quality checks are logged on the maintenance fault database.
• Monitor the maintenance database and ensure all maintenance issues are being dealt with through effective communication with central facilities team.
• Carry out minor maintenance tasks, providing highest standards of maintenance throughout the building through effective delegation and own input.
• Be responsible for monitoring external building contractors in and out of the building, ensuring all signing in procedures are adhered to, checking their work and monitoring activities.
• Monitor work of external building contractors, scheduling, agreeing and following up visit dates, reporting back to the GM with issues and feedback.
• In conjunction with the GM, be responsible for scheduling, monitoring and coordinating preventative maintenance activities on Sancroft building and facilities.
• Be responsible for updating the Housekeeping / Facilities SOP manual and training relevant personnel.

Facilities

• Have overall responsibility for monitoring recycling and waste removal in the building – cardboard boxes, plastic cups, furniture and other equipment.

Client care

• By taking a proactive approach ensuring the transition of all client events from booking to event day run efficiently and smoothly.
• Work closely with the Ops and have proactive approach to client event management, identifying potential room setup and other operational challenges ahead.
• Respond and deal with client comments on the Facilities department.
• Be responsible for inventorying and ordering stock of all client stationery used in training rooms including branded items (e.g., delegate pads, pencils, sweets, flipchart pads).

Personnel

• Supervise the daily tasks of the housekeeping / facilities team and ensure that the venue is fully prepared for the following day.
• Undertake twice yearly appraisals.
• Oversee the team’s weekly timesheets for sign off for submission.
• Conduct weekly meetings with the housekeeping / facilities team communicating customer satisfaction results, special requirements, company information, HR, and weekly operating issues.

Security

• Have overall responsibility for the security of the building, ensuring procedures are in place and adhered to, particularly in the following areas:
• Ensuring all exits, grills and doors are locked or shut when necessary.
• Through effective supervision, ensure all deliveries and collections into the building are handled appropriately.
• Oversee the main and master key boxes in the sales office, ensuring tagging is kept up to date.
• Be responsible for safe keep.

Housekeeping

• Assist with servicing of rooms during lunch breaks, replenishing glasses, water, removing dirty coffee cups, generally tidying up ready for the afternoon.
• Implement an effective rota / work schedule for the team, delegating tasks and encouraging team work to achieve high standards.

Health & Safety

• Represent Ops as a health & safety officer / fire officer ensuring that all mandatory checks / fire bell tests and fire drills are carried out as per the safety regulations.
• Participate in the monthly health & safety meeting, assist with updating the necessary health & safety paperwork.
• Be part of 6-monthly fire drills for day time staff and ensure each member of staff participates in at least one of the drills.

What We Look For

• Good written and verbal communication skills.
• Good understanding of Audio-visual equipment and troubleshooting.
• Good organisational skills.
• Good customer service skills.
• Strong eye for detail.
• Team player.
• Proficiency in Microsoft Excel and Word.

Who We Are

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A / V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at.

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.