Conference & Banqueting Head Waiter

Dorchester Collection; Ascot; On-site; GBP 26,000 - 32,000; Full time

Job summary

A luxury hotel group in Ascot is seeking a Head Waiter to manage events and In-Room Dining services. This role involves training a team to provide exceptional service in a beautiful environment. The ideal candidate will possess excellent communication and organisational skills, a positive attitude, and a passion for service excellence.

Benefits

Competitive salary + service charge

Complimentary stays with breakfast

50% off at bars and restaurants

£1,000 Refer a friend bonus

World class learning opportunities

Social events throughout the year

Free Meals on Duty

Discount platform access

Qualifications

• Personality and passion for the role.
• Ability to create a positive team environment.
• Strong customer-service communication skills.
• Good organisation and time-management abilities.
• Ability to remain positive in challenging situations.

Responsibilities

• Manage In-Room Dining and Events services.
• Train and motivate team to meet standards.
• Provide luxury food and beverage service.

Skills

Team environment creation

Customer service communication

Organisation skills

Positive attitude

Job description

Join us as a Head Waiter in our Events Operations team at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

• Competitive salary + service charge
• Complimentary stays with breakfast included in all Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £1,000 Refer a friend bonus scheme; including £200 tax free on their first day
• World class learning and development opportunities
• Social events throughout the year, including our annual winter ball
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000’s of retailers

What you’ll do

• Assist in managing the smooth running of the In‑Room Dining and Events services following the company standards and procedures.
• Create and maintain a team environment, motivate and train the team to achieve the required standards and therefore meet and exceed the guests’ expectations.
• Lead and coach your team to provide service excellence across the 240 acres of parkland. Provide luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for creating a positive team environment.
• Communication skills with a strong customer‑service ethic.
• Organisation and time‑management skills to arrange your daily tasks.
• Ability to remain positive within challenging situations.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [e-mail].

Job Location

United Kingdom

Reference

2025-5904