Conference And Events Operations Manager

Middlesbrough Football Club; Tees Valley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier sports club in the Tees Valley is looking for a Conference and Events Services Manager to oversee the operational management of various functions at Riverside Stadium. The ideal candidate will have experience in the events sector, with strong leadership skills and a proven background in delivering high-quality service standards. This full-time, fixed-term role requires flexibility in working hours, including evenings and weekends, aligned with the needs of the business.

Qualifications

• Proven experience in managing conference and event operations.
• Strong leadership and interpersonal skills.
• Ability to manage budgetary control.

Responsibilities

• Ensure quality standards for conference and events business delivery.
• Manage the conference and events operation’s budget and staffing.
• Handle customer complaints or inquiries professionally.

Skills

Leadership

Customer service

Planning and organization

Problem-solving

Attention to detail

Education

Personal License (preferably)

Job description

An exciting opportunity has arisen for a full time Conference and Events Services Manager to join the Hospitality team on a fixed term contract, with responsibility for the operational management and delivery of our conference and events business at the Riverside Stadium. This will include corporate and private functions such as lunches, dinners, weddings, Christmas events, conferences, presentations, exhibitions, training events, sales promotions and product launches.

Please note this is a Fixed Term contract.

THE ROLE

• To ensure quality standards for conference and events business are being delivered.
• To ensure the delivery of a seamless customer journey, maximising customer satisfaction and ensuring operational delivery is in line with client requirements.
• To manage the conference and events operation’s budget, ensuring staffing resources are efficiently deployed and equipment is effectively maintained.
• To take responsibility for recruitment, training, development and performance management of all conference and events staff, ensuring appropriate records are maintained and legal guidelines adhered to.
• To handle all customer complaints or enquiries in a professional and timely manner.
• To ensure all activities comply with necessary health and safety and food hygiene standards.
• To maintain presentation standards of cleanliness within each event area, ensuring set up and breakdown is planned accordingly around business requirements, reviewing logistical requirements.
• To manage stock control of crockery, cutlery, glassware and consumables within the Hospitality department and report any discrepancies.
• To comply with all company policies and procedures.

Candidates should

• Have proven experience in managing conference and event operations.
• Preferably hold a Personal Licence.
• Exhibit proven knowledge of budgetary control to manage targets as directed by Head of Catering Operations.
• Have proven experience of delivering quality service standards within the hospitality industry.
• Take pride in their work, appearance and timekeeping.
• Have a passion for delivering exceptional customer service.
• Demonstrate pride in their work, presentation, and punctuality.
• Possess strong leadership and interpersonal skills.
• Demonstrate strong planning, organisational, and problem‑solving skills.
• Be prepared to be flexible to the needs of the business and respond to changes at short notice.
• Demonstrate good attention to detail.
• Have experience of managing change.
• Be available to work evenings, weekends and bank holidays where required.

To Apply please fully submit your application via the following link: https://irecruit.efl.com/vacancies/2433/conference-and-events-operations-manager.html

Please note that this post falls within the scope of ‘regulated activity’ and is exempt from the Rehabilitation of Offenders Act (1974). Successful applicants will be required to undertake an Enhanced Disclosure & Barring Service (DBS) check and are required to declare any convictions, cautions, reprimands and final warnings that are not ‘protected’ as defined by the Rehabilitation of Offenders (Exemptions) Act 1975.

MFC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. MFC is also committed to the safeguarding of vulnerable groups.