Conference and Events Assistant

Apex City of Bath Hotel; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Bath is looking for a Conference and Events Assistant to join their team. The role involves setting up event spaces, delivering excellent customer service, and ensuring the highest service standards during events. Ideal candidates will have a customer service attitude, attention to detail, and a passion for hospitality. A structured learning journey will be provided to enhance skills and knowledge.

Benefits

29 days holiday

Training and development from day one

Employee events and celebrations

Access to gym and pools

50% discount in restaurants

Discounted room rates for employees

Qualifications

• Ability to deliver excellent standards.
• Self-aware and able to evaluate own work.
• Genuine desire to provide a warmer welcome.

Responsibilities

• Set up and break down meeting rooms and event areas.
• Work independently for timely preparation of event spaces.
• Provide excellent customer service during events.
• Serve food and beverages to guests.
• Ensure cleanliness and tidiness of working areas.

Skills

Customer service attitude

Multi-tasking

Attention to detail

Initiative

Job description

Overview

You will receive a warm welcome into the Apex family when you join us as a Conference and Events Assistant. We genuinely care about our guests and each other, and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your unique personality to the role and be yourself while working as part of the housekeeping team. We believe it is our personality, style and friendliness that makes Apex Hotels a special place. As a Conference and Events Assistant you will assist the team in the day‑to‑day operation of the conference and events.

You will be friendly and approachable and will go the extra mile for our guests. Your roles and responsibilities will include:

Responsibilities

• Responsible for setting up and breaking down meeting rooms and event areas, which may include lifting and pushing tables and other furniture.
• At times, you will be required to work independently to ensure timely and efficient preparation of event spaces.
• Provide excellent customer service during each event.
• Serve food and beverages to guests.
• Deliver the highest standards in service and presentation.
• Prepare tea/coffee break stations with appropriate food and beverages at the correct time as stated on the Event Function Sheet.
• Respond to and resolve guest requests, aiming to fulfill any special requirements during the event.
• Ensure all working areas are kept clean and tidy.

You will be an excellent organiser with a passion for providing excellent customer care and for positively handling all guest requests with a passion for delivering excellent customer service.

As a Conference and Events Assistant, we ask that you take pride in your work and have a willingness to learn. You will have a real passion for food and drink, and you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests prior to and during the event. We are looking for you to show your personality to our guests, to offer personable help and assistance. You will be great at multi‑tasking and efficient at resolving guest enquiries with a smile.

On your first day you will begin a structured 12‑week learning journey, giving you the skills, knowledge, and confidence to be a great Conference and Events Assistant. With this in mind, we are looking for a Conference and Events Assistant who:

Qualifications

• Can deliver excellent standards
• Uses initiative
• Is self‑aware and able to evaluate their own work
• Has a customer service attitude
• Has the ability to multi‑task and provides excellent attention to detail
• Holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work – we recruit for attitude and train for skill. We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.

Company

Apex City of Bath Hotel joins our other nine city centre hotels in the UK. This four‑star hotel in Bath is centrally located in the historic UNESCO World Heritage city and will offer unique style, comfort and exceptional service.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

Benefits

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• In‑house company interactive employee communication APP
• Entry to our state‑of‑the‑art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Well‑being App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.
• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Following your first successful 3 months, you'll also receive:

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover