Conference And Banqueting Associate (Casual)

Forest Of Arden Hotel & Country Club; Birmingham; On-site; GBP 36,420,000 - 43,532,000; Part time

Benefits offered by this job

Hotel discounts

28 days holiday

Benefits portal

Mental health support

Pay access and rewards

Job summary

Forest of Arden Hotel & Country Club is seeking a proactive Conference and Banqueting Associate (Casual) in Birmingham. You will set up event spaces, assist with food and beverage service, and ensure an exceptional guest experience during conferences, meetings and banquets.

We offer £12.71 per hour with flexible hours and opportunities for progression within a growing hospitality group. Applicants must have the right to work in the UK and enjoy working in a dynamic team environment.

Qualifications

• Passion for hospitality and guest service excellence.
• Strong personal presentation and professional demeanor.
• Good knowledge of food hygiene and safety procedures.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Enthusiastic, flexible team player.

Responsibilities

• Set up and break down event spaces to client specifications.
• Assist with food and beverage service during conferences and banquets.
• Maintain table and buffet presentation throughout events.
• Provide attentive guest service and respond promptly to needs.
• Coordinate with kitchen and service teams for smooth operations.
• Uphold health, safety, and hygiene standards in all tasks.

Skills

Hospitality passion

Personal presentation

Food hygiene knowledge

Independence

Verbal and written communication

Team player

Job description

Conference and Banqueting Associate (Casual)

Forest of Arden Hotel & Country Club

Salary: £12.71 per hour
Job Type: Flexible
Hours: Flexible
Town: Birmingham

The Forest of Arden Hotel and Country Club is set in peaceful Warwickshire countryside and is well placed for access to Birmingham, Coventry, and other major centres. Birmingham Airport, the National Exhibition Centre and motorway links to the M6 and M42 are all within a few miles of the hotel.

We are looking for a proactive, detail-orientated, and service-driven Conference and Banqueting Associate to support the successful delivery of high-quality events. In this role, you will be responsible for setting up event spaces, assisting with food and beverage service, and ensuring an exceptional guest experience during conferences, meetings, and banquets.

What we offer

• £12.71 per hour
• Various flexible hours available

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Conference and Banqueting Associate, you will play a vital role in ensuring event spaces are prepared to the highest standard, supporting food and beverage service, and assisting in all aspects of event service.

Responsibilities will include but are not limited to:

• Setting up and breaking down event spaces according to client needs and hotel standards.
• Assisting with food and beverage service during conferences, banquets, and special events.
• Ensuring tables, buffets, and service areas are well-presented and maintained throughout events.
• Providing attentive and friendly service to guests, responding to their needs effeciently.
• Coordinating with the kitchen and service teams to ensure smooth service.
• Clearing tables and resetting spaces for upcoming functions.
• Upholding health, safety, and hygiene regulations in all food and beverage handling.
• Assisting with any additional event duties as required by the banqueting team.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed:

• Truly passionate about the Hospitality Industry
• Previous conference and banqueting experience in a busy environment is preferred but not essential;
• Excellent personal presentation;
• Good understanding of food hygiene and health & safety procedures;
• Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing ;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Forest of Arden Hotel & Country Club.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.