Conducting Funeral Assistant

Chelmsford Star Co-operative Society; Peterborough; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Fantastic colleague discount

Retail discounts

Colleague Dividend

Colleague recognition

Personalised learning and development

Paid time for volunteering

Enhanced family friendly policies

Wellbeing

Annual health check kit and virtual GP

Colleague assistance programme

Healthcare Cashplan

Company sick pay

Life Assurance

We’ve got you

Give as you earn

Financial Wellbeing

Job summary

Chelmsford Star Co-operative Society in the United Kingdom is seeking a Conducting Funeral Assistant to conduct and arrange funerals, and ensure our client journey is of the highest standard.

This varied role requires leadership of the bearer team on funeral days, administration, and ability to build relationships with families while upholding health and safety requirements. DBS checks apply for new joiners.

Qualifications

• Real passion for providing excellent service to clients and supporting the operational team.
• Requires planning and organising skills to ensure effective multi-site coverage and clear communication with clients.
• Able to build strong relationships and manage expectations within a team.
• This role suits someone competent with administration tasks.
• Soft skills and ability to stay calm in challenging situations.
• A full UK Driving licence is essential for this role.

Responsibilities

• Providing leadership to our bearer team on the day of funeral
• Support line managers to coach and develop colleagues’ knowledge
• Conduct Funerals- ensuring high standards of delivery by all colleagues
• Lead and participate with community activities
• Ensuring compliance to Health and Safety requirements by bearer team on the day of funeral
• Attend local forums/and or meetings to build network with NAFD
• Daily running of funeral home including funeral arranging and ad hoc back of house duties as required

Skills

Leadership

Coaching

Communication

Planning

Job description

What will you be doing?

Joining us as a Conducting Funeral Assistant, you’ll be conducting and arranging Funerals and ensuring our client journey is of the highest standard.

As well as helping to implement the funeral strategy, you will be helping to deliver an industry leading Funeral service.

In this varied role, some of your responsibilities will include:

• Providing leadership to our bearer team on the day of funeral
• Support line managers to coach and develop colleagues’ knowledge
• Conduct Funerals- ensuring high standards of delivery by all colleagues
• Lead and participate with community activities
• Ensuring compliance to Health and Safety requirements by bearer team on the day of funeral
• Attend local forums/and or meetings to build network with NAFD (National Association of Funeral Directors)
• Daily running of funeral home including funeral arranging and ad hoc back of house duties as required

You will also be required to participate in a Standby and On-Call rota as part of your responsibilities.

Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.

How will I know if I am right for this role?

You’ll have a real passion for providing excellence service to our clients and supporting the operational team. You require planning and organising skills to ensure effective multi-site coverage and be great at communicating and engaging clients.

Working with a Society who cares so much about people and our community you’ll be great at working in a team and understand the strength of taking time to build strong relationships and manage expectations.

This role would suit someone who is competent with administration tasks.

Essential to the role will be your soft skills and ability to stay calm in challenging situations.

A full UK Driving licence is essential for this role.

Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process

What is in it for me?

In addition to our competitive salaries, our colleagues also benefit from:

Reward and Benefits

• Fantastic colleague discount - Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts - our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition - we celebrate our colleague’s achievements both personally and professionally
• Personalised learning and development - with easy access to a wide range of training programmes
• Paid time for volunteering - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies - to help you feel fully supported during any significant life events.
• Wellbeing
• Annual health check kit and virtual GP – Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme – to support you and your family when you need it the most.
• Healthcare Cashplan - your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay – We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
• Life Assurance - after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• We’ve got you – our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• Give as you earn - helping you support charities which mean something to you.
• Financial Wellbeing
  • iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
  • The Money Co-op – Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
  • Salary Sacrifice schemes:
  • Electric Vehicle scheme – Option to purchase your EV through salary sacrifice
  • Share Incentive Plan (SIP) – option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
  • Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice
  • Holiday buy - colleagues can buy up to a week extra of annual leave each year
• Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Nous – smart assistant that can save you money and time on managing your household bills.

To find out more about all of these plus many more reasons to join us, please visit Rewards and benefits - Central Coop (careers.coop)

Who are we?

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values.

The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk.

OurCoop and its family of businesses are trading names of Central England Co-operative Limited.