Concrete Administrator

The Mick George Group; Huntingdon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction company is seeking a Concrete Administrator to join their team in Huntingdon. This role involves supporting the Concrete Team with customer orders, managing inquiries, and various administrative tasks. Ideal candidates should have strong Microsoft Office skills and a customer service mindset. Benefits include a pension plan and opportunities for internal training and progression.

Benefits

Company Pension

Employee Assistance Programme

28 Days holiday including bank holidays

Company benefit platform

Cycle to work scheme

PPE provided

Internal training and room for progression

Qualifications

• Experience in administrative tasks related to customer service.
• Attention to detail is critical for completing tasks accurately.

Responsibilities

• Managing purchase orders and additional charges.
• Handling invoice queries and ticket requests.
• Booking orders for the sales team.
• Managing the order inbox and diary.
• Providing customer service support and communication.
• Following company procedures to ensure quality work.

Skills

Computer literate & Microsoft Office Skills

Flexibility and excellent attention to detail

Ability to work under instruction and use own initiative

Highly organised and polite telephone manner

Experience in construction/aggregates/waste industry

Pro-active individual

Job description

Here at the Mick George Group we are currently recruiting a Concrete Administrator to join the team.

Location: Mick George Head Office

Working Hours: Monday - Friday between 8am – 5pm, Occasional Saturday work as and when required. (additional hours if required)

Pay: To be discussed at interview

Benefits: Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme, PPE provided, Internal training and room for progression.

The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day involvement with all the Concrete Team, supporting customers with their orders, answering the phone lines, organising order inboxes, Ensuring the customer has the ultimate experience where they can, with various administrative tasks from taking and booking on orders, managing enquiries, helping with invoice queries, tickets requests, portal use, reports, QC checks, inboxes etc.

Responsibilities to include

• Checking purchase orders are added to jobs and additional charges required.
• Invoice Queries & Ticket Requests
• Booking on orders for sales team and customer service if required.
• Organising refunds for customers for sign off.
• Diary/Inbox management
• Using multiple systems.
• Back up customer service communicating with customers, managing expectations, ETAS, and updating on delays
• Following procedures in place to ensure work is completed correctly
• Making sure attention to detail is of the highest standard
• Organising invoice query and complaint details for directors
• Any adhoc duties required by the department

Skills & Competencies Required

• Computer literate & Microsoft Office Skills
• Flexibility to get tasks completed as needed with excellent attention to detail
• Ability to work under instruction whilst using own initiative where necessary
• Highly organised with a polite and confident telephone manner
• Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential
• Driven and pro-active individual

The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.