Concierge Supervisor

Hilton Worldwide, Inc.; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Concierge Supervisor at their Cambridge location. The role involves serving as a key contact for guests, providing information and services, and ensuring a welcoming environment. Ideal candidates should possess strong communication skills, a positive attitude, and the ability to work well in team settings. Experience in a hotel environment is a plus. The position offers opportunities for growth within a supportive team culture.

Benefits

Hourly Rate of £12.98

Smart uniform provided and laundered

Free healthy meals when on duty

Personal Development programmes

Discounted hotel nights

Team Member Referral Program

28 days holiday increasing yearly

Discounted dental and health cover

Subsidised Taxi Scheme

Qualifications

• Experience as Concierge Supervisor in a hotel environment is an advantage.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a key point of contact for Guests and respond to inquiries.
• Provide information and booking services for Guest requests.
• Maintain cleanliness and safety in working areas.
• Support Management during emergency situations.

Skills

Positive attitude

Good communication skills

Customer service commitment

Flexibility

Knowledge of local area

Job description

Job Description - Concierge Supervisor (HOT0C2ZS)

Job Number: HOT0C2ZS

Work Locations

Hilton Cambridge City Centre 20 Downing Street Cambridge CB2 3DT

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A World of Rewards

• Hourly Rate of £12.98
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Subsidised Taxi Scheme
• Modern and inclusive Team Member’s areas

A Concierge Supervisor serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Concierge Supervisor will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierge Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working as Concierge Supervisor in a hotel environment

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job: Guest Services, Operations, and Front Office