Concierge Security Officer

OCS; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Award-Winning employer

Digital learning

Retail discounts via Hapi app

Professional growth

Flexible pay via Wagestream

Job summary

OCS UK & Ireland is hiring a professional Concierge Security Officer to join our facilities management team. You will deliver a welcoming front-of-house service while maintaining security and safety for clients, visitors and staff.

The role requires a valid SIA Licence, strong customer service and excellent communication skills, with the flexibility to work varied 12-hour shifts, including days and nights. A professional appearance and calmness under pressure are essential.

Qualifications

• Valid SIA Licence is essential.
• Previous experience in concierge or security role is preferred.
• Excellent communication and interpersonal skills.
• Strong customer service focus and attention to detail.
• Flexibility to work varied 12-hour shifts including days and nights.
• Professional appearance and demeanour.
• Ability to remain calm and professional in high-pressure situations.

Responsibilities

• Provide a professional front-of-house service.
• Manage access control for staff, visitors, and contractors.
• Monitor CCTV systems and conduct regular security checks.
• Respond promptly to incidents, alarms and emergencies.
• Maintain accurate records of daily activities and incidents.
• Assist with general enquiries and deliver excellent customer service.
• Ensure compliance with all security procedures and protocols.

Skills

Excellent communication

Interpersonal skills

Customer service oriented

Calm under pressure

Attention to detail

Job description

About The Role

We are seeking a professional and customer-focused Concierge Security Officer to join our team. This role combines front-of-house responsibilities with maintaining a safe and welcoming environment for clients, visitors, and staff.

Key Responsibilities

• Provide a professional and friendly front-of-house service.
• Manage access control for staff, visitors, and contractors.
• Monitor CCTV systems and conduct regular security checks.
• Respond promptly to incidents, alarms, and emergencies.
• Maintain accurate records of daily activities and incidents.
• Assist with general enquiries and deliver excellent customer service.
• Ensure compliance with all security procedures and protocols.

Candidate Requirements

• Valid SIA Licence (essential).
• Previous experience in a concierge or security role (preferred).
• Excellent communication and interpersonal skills.
• Strong customer service focus and attention to detail.
• Flexibility to work varied 12-hour shifts, including days and nights.
• Professional appearance and demeanour.
• Ability to remain calm and professional in high-pressure situations.

Additional Requirements

All successful applicants will be required to undergo screening and vetting in line with BS7858 standards.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.