Concierge Officer

The Guinness Partnership; Sheffield; On-site; GBP 20,000 - 24,000; Full time

Job summary

A community support organization in Sheffield is seeking a Concierge Officer to manage security, provide excellent customer service, and support young residents. The role requires previous experience in concierge services and a compassionate approach to young people. The position offers a competitive salary and comprehensive benefits including healthcare and a pension contribution.

Benefits

24 days annual leave plus bank holidays

Healthcare Cashback Plan

Pension Contribution up to 9%

Life Assurance

Employee Assistance Programme

Qualifications

• Previous experience in a concierge or similar role.
• Knowledge of building security procedures.
• Ability to respond to challenges with professionalism.

Responsibilities

• Provide front-of-house service to residents and visitors.
• Manage security and access to the premises.
• Conduct security checks and investigate alarms.

Skills

Customer service

CCTV operation

Communication skills

Empathy

IT skills

Job description

About the role

We have a fantastic opportunity for a Concierge Officer to join our Foyer team in Sheffield permanently.

The Foyer houses a diverse client group, including young people from varied backgrounds and cultures. Our Sheffield Foyer provides accommodation, training and support to help young people who have been affected by homelessness to live independently and find a pathway into employment. As a Concierge Officer, you will play a vital role in maintaining the safety, security, and smooth operation of the building, while providing a welcoming and professional front‑of‑house service to residents, visitors, and external partners.

This role operates on a shift pattern of 16:00 to 23:00, Monday to Friday, working 35 hours per week.

Reporting to the Foyer Senior Support Officer, your key responsibilities will include:

• Providing reception cover and customer support throughout your shift, ensuring only authorised individuals have access to the premises.
• Managing the door entry system, CCTV, and associated technology in line with data protection regulations.
• Conducting regular internal and external security checks, investigating alarms or irregularities, and securing the building as needed.
• Delivering excellent customer service and administrative support, including logging incidents and daily activities.
• Handling repair requests, liaising with contractors, and ensuring safe access to resident areas.
• Assisting residents with landlord equipment, including selling electricity and laundry tokens.
• Supporting new residents by issuing Welcome Packs and explaining fire safety and health procedures.
• Managing disputes between residents and escalating issues to appropriate agencies when necessary.
• Maintaining accurate and up‑to‑date customer records in collaboration with the Foyer team.

What we are looking for

We are looking for someone who is passionate about creating a safe and supportive environment for young people. You will be a calm and confident presence, able to respond to challenges with professionalism and empathy. In addition, you will bring:

• A sensitive and supportive approach to vulnerable individuals, maintaining dignity and respect at all times.
• Previous experience in a concierge or similar role.
• Knowledge of CCTV operation and building security procedures.
• Good IT skills, including proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to meet deadlines and manage multiple tasks effectively.

Desirable

• Experience working with young people aged 16–25.

What is on offer

We offer an excellent benefits package that helps to make The Guinness Partnership a great place to work. Benefits include, but are not limited to:

• Competitive Salary of £23,845 per annum.
• 24 days of annual leave plus bank holidays.
• Healthcare Cashback Plan.
• Pension Contribution - up to 9% on a matched basis.
• Life Assurance.
• Employee Assistance Programme offering face‑to‑face counselling, a stress helpline and tax, fitness and childcare advice.
• A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out.

A basic DBS check is required, which will be paid for by The Guinness Partnership.

If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and ensure you meet the essential criteria.