Concierge Officer

Pinnacle Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing service provider in London is seeking a professional Concierge to deliver exceptional front-of-house services. The role involves greeting residents, handling communications, ensuring safety, and maintaining a welcoming environment. Candidates should have strong English communication skills and experience in customer service, with a mandatory valid SIA Licence. This position focuses on creating an inclusive atmosphere and offers generous benefits including medical insurance and enhanced leave options.

Benefits

Flexible Working Arrangements

Private Medical Insurance

Life Assurance

Enhanced Pension Scheme

Cycle to Work Scheme

Retail Discounts

Personal Development Plans

Qualifications

• Experience in a 5-star customer facing capacity is essential.
• Must hold a valid SIA Licence.
• Ability to communicate in English effectively.

Responsibilities

• Greet all residents politely and professionally.
• Monitor inbox and respond to emails promptly.
• Ensure all visitors and contractors are properly logged.
• Patrol the site and report any issues.
• Assist residents with parcel storage and logging.
• Maintain cleanliness of the Front Desk and lobby areas.
• Obtain monthly meter reads for communal electricity meters.

Skills

Good spoken and written English

Experience with the public

Customer service skills

Education

Valid SIA Licence

CCTV Licence preferred

Job description

Overview

Pinnacle Group are looking for a professional Concierge to provide exceptional front-of-house services to our residents and visitors. You will be joining our Homes team based on a luxury, high-end housing site in Battersea. Our Residential Management Services team oversees large, complex residential developments across the UK. They deliver expert leasehold and block management on behalf of institutional investors, developers, and residents' management companies.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we're looking for

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

• To greet all residents in a polite, professional manner using either their name or "Sir" or "Madam".
• Monitor the inbox and answer all emails in a timely manner.
• Ensure that all visitors and contractors are signed in and out of site via the appropriate form or book.
• Patrol the site and report any repairs or criminal activity to the Property Manager.
• Assist residents with the safe storage of parcels delivered, logging all packages through the Ark Portal.
• Issue contractors with keys, fobs, and access codes when they have signed into the registration book, providing they have written consent from the Property Manager.
• Report any fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty.
• Ensure all Front Desk and lobby areas must be kept clean and tidy at all times.
• Obtain monthly meter reads for all communal electricity meters.

Key requirements

• Good levels of spoken and written English/grammar.
• Experience of working with the public is essential, ideally in a 5 service related, customer facing capacity.
• Must hold a valid SIA Licence.
• CCTV Licence preferred.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day. As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans