Concierge/Luggage Porter

Front Desk; St Albans; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxurious country house hotel in St Albans, UK, seeks a Front of House Porter to offer exceptional guest experiences. The role includes welcoming guests, assisting with luggage, and maintaining lobby cleanliness. Ideal candidates should have hospitality experience, strong customer service skills, and a positive attitude. The position offers various perks, including free meals, parking, and numerous discounts, creating a rewarding environment for a team player.

Benefits

Wide range of training and development opportunities

Free staff meals and parking

Uniform Provided

Discounted food and beverage, accommodation and spa

28 days holiday plus extra day on your birthday

30% discount on Spa treatments and Spa days

10% discount on Spa products

Introduce a friend at work bonus

Preferred Hotel Group discounted global hotel rates

Qualifications

• Previous experience in the hospitality industry is preferable.
• Strong customer service and communication skills.
• Positive attitude and motivated approach to all tasks.

Responsibilities

• Welcome guests upon arrival and assist with luggage.
• Escort guests to their rooms and explain hotel facilities.
• Maintain cleanliness in lobby and luggage areas.

Skills

Customer service

Communication skills

Teamwork

Ability to work under pressure

Professional integrity

Tools

Opera hotel system

Job description

Full-Time Position (40 hours per week)– Work schedule varies, with shifts typically scheduled between8:00 am and 7:30 pm.

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. We’re looking for a welcoming and enthusiastic Front of House Porter to become part of our Front Office family, delivering exceptional guest experiences every day.

Your role in our family:

• Welcome guests upon arrival and assist with luggage and transportation needs
• Escort guests to their rooms and explain hotel facilities and services
• Handle luggage storage and retrieval efficiently and safely
• Assist the Front Office team with guest requests and deliveries
• Maintain cleanliness and organisation in lobby and luggage areas
• Provide exceptional customer service and ensure guest satisfaction at all times
• Support other departments as required to ensure smooth hotel operations

What would make you the perfect fit?

• Previous experience in the hospitality industry is preferable
• Strong customer service and communication skills
• Professional integrity, reliability, and a well-groomed appearance
• Positive attitude and motivated approach to all tasks
• Ability to work effectively in a team and under pressure
• Familiarity with Opera or similar hotel systems is a plus
• Flexibility to work shifts, including weekends and holidays

The Best Bit:

• Wide range of training and development opportunities
• Free staff meals and parking
• Uniform Provided
• Discounted food and beverage, accommodation and spa
• 28 days holiday and 1 extra holiday day on your birthday
• 30% discount on Spa treatments and Spa days
• 10% discount on Spa products
• Introduce a friend at work bonus
• Preferred Hotel Group discounted global hotel rates

At Sopwell House, we live by our Vision, Purpose and Values. If this sounds like your dream job, we would love to hear from you!

All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.