Concierge / Front of House Support | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization is looking for welcoming and motivated Concierge / Front of House Assistants for the Slough Community Diagnostic Centre. This role will involve greeting patients, assisting with self-check-in, and ensuring a positive experience within the facility. The ideal candidate will possess strong customer service skills and be able to communicate effectively with patients from diverse backgrounds. The organization promotes a healthy work-life balance and offers flexible working patterns.

Benefits

First-class development opportunities

Flexible working patterns

Inclusive workplace environment

Qualifications

• Motivated and proactive individual with strong customer service skills.
• Ability to communicate effectively with patients from diverse backgrounds.
• Experience in a front-of-house or reception role preferred.

Responsibilities

• Welcome patients and visitors in a friendly manner.
• Check and update patient demographics as needed.
• Assist patients with self-check-in and provide directions.

Skills

Customer service

Effective communication

Team collaboration

Cultural sensitivity

Job description

Overview

We are looking for welcoming, motivated and proactive Concierge / Front of House Assistants to join our team at the brand-new Slough Community Diagnostic Centre (CDC). This is an exciting opportunity to be part of a modern, innovative facility that will transform access to diagnostic services for our local community in central Slough. As the first point of contact for patients, families and visitors, you will play a crucial role in ensuring a smooth, safe and positive experience within the CDC. You will work closely with clinical and operational teams to support patient flow and uphold the highest standards of customer service.

Clinic Support Function

• To develop and maintain effective working relationships with all Trust staff to provide an accurate, efficient, professional and seamless service to patients and visitors.
• To check patient demographics are correct and amend or update details on EPIC when necessary, in accordance with standards set by Information Governance.
• Coordinate with administrative and clinical staff to ensure efficient patient flow.

Reception Function

• Greet and welcome patients, visitors, and staff in a professional and friendly manner, directing the patient to the appropriate area.
• Encourage patients in a polite manner to use self‑check‑in machines where applicable, assisting as appropriate, using Epic and ICE systems.
• Provide clear directions and support for patients navigating the centre.
• Offer reassurance and assistance to anxious or vulnerable patients.
• Maintain a clean, organised and safe reception and waiting area.
• Deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
• Communicate with visitors who may speak little or no English and may be in pain or distressed, ensuring their culture is respected.

Benefits

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

We know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Please refer to the attached Job Description and Person Specification for full details.

Additional Information

A key element of this role is to act as a Health Inclusion Champion, promoting access for individuals who may face barriers to care (such as homelessness, language barriers, disability, or low health literacy) and linking them to appropriate Trust and community support.

This advert closes on Tuesday 23 Dec 2025