Concierge Days

We are Found Ltd; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading lifestyle operator in Manchester is seeking a dedicated Resident Experience Team Member to deliver exceptional customer service and foster a positive community atmosphere. This full-time role involves handling resident relations, organizing community events, and maintaining property standards. Ideal candidates will thrive in fast-paced environments and possess strong communication skills. Competitive salary and benefits, including annual leave and pension scheme, are offered.

Benefits

Competitive salary

25 days annual leave

Pension Scheme

Life Assurance

Gym membership discounts

Cycle to work scheme

Qualifications

• Ability to handle complaints, feedback, and queries promptly.
• Experience in community engagement and event support.
• Demonstrated initiative and leadership in team settings.

Responsibilities

• Build strong connections with residents and support community events.
• Maintain property standards with regular checks and support.
• Respond to maintenance requests and assist in operations.

Skills

Exceptional customer service

Strong communication skills

Ability to work with autonomy

Team player

Problem-solving skills

Adaptability

Job description

Resident Experience Team Member (Days) at Found

Full Time position - Contracted 37 hours a week on average

5 days a week - Monday-Sunday

Shift start times - 6:30am, 9am, 11am or 3pm

Based at Victoria Riverside: 5-10 min walk from Victoria Station

The Company:

Found is the exclusive operator for UK developer FEC. We’re on a mission to become no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime. If that sounds like your thing, keep reading.

We’re actually pretty special… Found is the only operator working across residential and commercial markets, from property and asset management to lettings, estates, and green spaces. We live and breathe experience‑led living, sweating the small stuff so that every customer interaction adds value.

We’re here to innovate, collaborate, and set new standards in the property market. While others zig, we’re busy asking, “Why zig at all?” We keep things simple—great service, great experience, all day, every day.

Why? Above all else, for experience.

The Role:

We are looking for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events.

• Resident Relations: Handle complaints, feedback, and queries promptly, ensuring high satisfaction and a positive living experience.
• Community Engagement: Build strong connections with residents and support the planning and delivery of community events.
• Property Standards: Maintain a clean, safe, and well‑presented property through regular checks and hands‑on support.
• Event & Brand Support: Assist with onsite events and initiatives that enhance resident experience and strengthen brand reputation.
• Problem Solving: Tackle issues proactively, adapt quickly, and contribute ideas to improve operations and service delivery.
• Administration & Compliance: Manage paperwork, records, and ensure adherence to health, safety, and confidentiality standards.
• Maintenance Coordination: Respond to maintenance requests and support smooth apartment operations.
• Brand Ambassador: Represent the brand consistently and professionally in all resident interactions and public reviews.

What will you bring to the table?

Having the experience is important - but being the right fit is crucial, bring your personality, but hold the ego, these are the traits we wanna’ see in you.

• Able to work with autonomy and demonstrate initiative
• An inspiring team player
• Bring and champion market best practice
• Up for change and can adapt easily
• Thrives in a fast‑paced environment
• Confident and proactive approach
• The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams
• An ethos of continuous improvement

What's in it for You:

As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you.

• Competitive salary
• 25 days annual leave increasing with employment
• Pension Scheme
• Life Assurance
• Voluntary benefits including gym membership discounts and cycle to work
• Equal Opportunities

We’re committed to fairness and equality in everything we do. No matter your background, gender, race, or beliefs, you’ll be treated with respect and given the opportunity to grow.

Ready to make it happen? Let’s chat.