Concierge CCTV Manager

Thurrock Council; Thurrock; On-site; GBP 45,000 - 53,000; Full time

Job summary

A local government authority in Thurrock is looking for an experienced CCTV Operations Manager to lead a high-performing team dedicated to public safety. You will oversee daily operations, ensuring resource effectiveness and compliance with regulations. The ideal candidate will foster strong partnerships and drive continuous improvement in service delivery within the Community Protection and Enforcement Team.

Qualifications

• Experience in managing CCTV operations and teams.
• Strong leadership and interpersonal skills.
• Knowledge of compliance and regulatory standards.

Responsibilities

• Lead and inspire the CCTV operations team.
• Oversee daily services and manage resources effectively.
• Maintain compliance with regulations and improve service standards.

Job description

Salary: £45,624 to £52,038 per annum

Grade: F

Permanent Contract

37 hours per week

We are seeking an experienced and dynamic CCTV Operations Manager to lead a high-performing team dedicated to enhancing public safety. In this key role, you will be responsible for overseeing the daily operations of the CCTV service, ensuring that resources and information are effectively managed to meet the needs of various stakeholders. You will ensure that staff and assets are deployed effectively, demonstrating value for money and achieving the highest impact for the service.

The post will be working within the Community Protection, Resilience & Enforcement Team responsible community safety, protection, resilience and enforcement activities within Thurrock. The CCTV team works alongside the Council's Anti‑Social Behaviour, Street Enforcement, Parking Team to keep Thurrock a safe place to live, work and visit.

Duties include but are not confined to:

• Lead, manage, and inspire a dedicated team, fostering a culture of best practice and continuous improvement.
• Oversee the day‑to‑day operations of the CCTV service, ensuring that it meets all required standards and delivers a high‑quality service to internal and external stakeholders.
• Develop and maintain strong working relationships with a range of partners to ensure effective and timely responses to a broad range of critical incidents.
• Ensure compliance with relevant regulations and best practice standards to maintain the integrity and effectiveness of the CCTV service.
• Drive continuous service improvement by implementing innovative solutions and problem‑solving approaches.
• Manage the service's resources, including personnel, technology, and data, to maximise operational efficiency and effectiveness.
• Maintain robust systems and processes to ensure the efficacy of the CCTV operations, including the management of sensitive data and information.

DBS Check: Standard Level is required for this post.

Closing Dates:

• Redeployment Only: 20th November 2025
• Internal & External Applications: 7th December 2025
• Interview Date: To Be Confirmed

For an informal discussion about the post please email Lisa Preston, Senior Community Protection, ASB and Enforcement Manager.

To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)

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