Concierge (5* Hotel) - The Municipal Hotel & Spa MGallery

Rbh Hospitality Management; Liverpool; On-site; GBP 20,000 - 28,000; Full time

Job summary

A luxury hotel management company is seeking a Concierge for the Municipal Hotel & Spa in Liverpool. This role requires a personable individual who excels in delivering exceptional service and warmly greeting guests. Responsibilities include assisting with guest needs, providing local insights, and ensuring a safe and inviting atmosphere. Experience in hospitality and excellent communication skills are essential. Join us in creating memorable guest experiences in our newly opened 5-star hotel.

Benefits

Employee benefits program

Discounted hotel stays

Free meals on duty

Qualifications

• Personable and professional demeanor.
• Ability to provide warm, personalized service.
• Strong local knowledge of Liverpool's attractions.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Assist with luggage, valet, and general inquiries.
• Liaise with other hotel teams to ensure seamless guest experiences.
• Monitor security in the front area for safety concerns.

Skills

Excellent communication skills

Self-awareness and emotional intelligence

Ability to anticipate guest needs

Upbeat team spirit

Job description

As Concierge at the Municipal Hotel & Spa, M Gallery Collection, you will be the first and last point of contact for our guests, setting the tone for their entire experience. This highly visible role requires a personable, professional, and welcoming individual who takes pride in delivering exceptional service. You will embody the warmth and charm of our 5-star hotel, ensuring every guest feels valued and cared for from the moment they arrive. Our business is open 7 days per week. Days and shift times vary from early morning, day time and afternoon / evenings.

• Warmly greet all guests upon arrival and departure with a genuine smile and personalised service.

• Assist with opening doors, calling taxis, providing directions, and escorting guests as required.

• Anticipate guest needs and proactively offer assistance with luggage (lifting required), valet, or general enquiries.

• Maintain a strong presence at the hotel entrance, offering a professional and approachable demeanour at all times.

• Liaise closely with Concierge, Reception and Guest Relations teams to ensure seamless guest experiences.

• Provide accurate local knowledge about Liverpool's attractions, restaurants, events, and transport.

• Have excellent city contacts to fulfil guest requests.

• Ensure the entrance area is clean, safe, and presentable at all times.

• Handle any guest concerns or queries discreetly and professionally, escalating where necessary.

• Uphold the hotel's grooming and uniform standards to reflect a 5-star appearance.

• Excelling as a communicator with excellent self awareness and emotional intelligence.

• A motivational and upbeat team spirit, exuding "Hospitality".

• To be able to absorb Historical detail of our building, providing heritage tours and speeches to our guests and visitors.

• Ensure security awareness, monitoring the front area for any suspicious behaviour or safety concerns.

• We opened the first 5 Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

• MGallery - Boutique hotels with one-of-a-kind designs (accor.com)

• When you become one of our Heartists , you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists . It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day's holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What's not to love?