Concierge

Sanctuary Group; Shrewsbury; On-site; GBP 12,000; Part time

Job summary

A supportive housing service provider is seeking a Concierge to assist customers at Station Mews, Telford. Responsibilities include managing queries, supporting vulnerable individuals, and ensuring service security. Ideal candidates should have experience working with young people or adults with mental health needs. This role offers 20 hours per week at a rate of £12.39 per hour.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Online discounts and rewards

Health and well-being plans

Life assurance

Flexible working arrangements

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience in delivering support services to vulnerable individuals.
• Strong customer relationship skills.
• Ability to manage emergency situations.

Responsibilities

• Be the first point of contact for customer queries.
• Develop relationships and assist customers in life skills.
• Handle emergencies and ensure service security.

Skills

Experience of working with young people or vulnerable adults

Experience in challenging circumstances

Ability to use IT systems

Job description

Sanctuary Supported Living is delighted to recruit a Concierge at Station Mews, Telford.

Location: Station Mews, 1-12 Lion Street, Telford, Shropshire, TF2 6AF

Salary: £12.39 per hour

Hours: 20 hours per week

Role Overview

We specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible.

Responsibilities

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes

Skills & Experience

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Ability to use IT systems confidently

Benefits

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference

226426

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.