Concierge

TN United Kingdom; Ruislip; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor, where your passion for people and exceptional service will enhance the experience of every visitor. In this role, you will be the welcoming face of the centre, answering calls, managing memberships, and ensuring a clean and inviting environment. This full-time position offers industry-leading pay and numerous benefits, including discounted gym memberships and career development opportunities. If you thrive in a team-oriented atmosphere and enjoy making a difference, this is the perfect opportunity for you!

Benefits

Learning and development opportunities

Discounted gym membership

Health assurance

Exclusive discounts on villas and ski chalets

Career pathways and professional development

Discounts across thousands of retailers

25% off Red Letter Days

20% off spa treatments and products

Qualifications

• Strong focus on customer service and communication skills.
• Experience in administration and a team player.

Responsibilities

• Be the first point of contact for customers and answer incoming calls.
• Handle transactions and manage membership enquiries and sales.

Skills

Customer Service

Communication Skills

IT Skills

Numerical Skills

Administration Experience

Teamwork

Health and Safety Knowledge

Job description

GLL is looking for a Customer Service Advisor at Highgrove Pool and Fitness Centre. If you have a passion for people and the ability to deliver first-class customer service, this is your chance to join one of the largest leisure groups in the UK.

As a Customer Service Advisor, you'll make a difference to every person who walks through our centres, whether through a warm welcome or by selling memberships to enhance their lifestyle.

Our Customer Service Advisors respond to enquiries, converting them into memberships. They are often the first point of contact for customers; you'll answer calls, handle transactions, address queries, and participate in community outreach projects. Your focus will be on maintaining the highest level of customer service at all times.

What you need:

• A strong focus on customer service
• Passion and personality
• Knowledge of health and safety
• Team player
• Good IT, literacy, numerical, and communication skills
• Some experience in administration

What you’ll do:

• Be the first point of contact for customers
• Answer incoming calls
• Handle transactions, including setting up direct debits and cash handling
• Manage membership enquiries and sales
• Set up equipment
• Support your team daily by preparing studios, gyms, or sports halls for activities, and maintaining the cleanliness and upkeep of the centre

Benefits:

As a charitable social enterprise owned by its staff, GLL offers a range of benefits:

• Learning and development opportunities for career growth
• Discounted gym membership for you and your partner
• Full-time permanent position
• Industry-leading pay rates
• Opportunity to join the GLL Society and participate in social events
• Exclusive discounts on villas in Portugal and ski chalets in Bulgaria
• Health assurance
• Career pathways and professional development with comprehensive training
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days and Buy A Gift
• 20% off GLL spa treatments and products