Concierge

Crimson Hotels Group; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel group in Greater London seeks a dedicated Concierge to provide exceptional service to guests. Responsibilities include welcoming guests and understanding their needs to ensure satisfaction. The ideal candidate will have prior experience, a charismatic personality, and a commitment to delivering outstanding guest experiences. The role also offers great benefits including healthcare assistance, training opportunities, and social events, making it an excellent opportunity for career growth.

Benefits

Discounted room rates through GoHilton

Private Healthcare Plan

Learning and development opportunities

Opportunities for promotion across departments

Recommend a Friend incentive

Hero Of The Month recognition

Freshly cooked meals

Dry-cleaning for uniform

Team member social and wellbeing events

Qualifications

• Previous experience as a concierge or in a similar role is required.
• Ability to respond flexibly to different guest requests and situations.
• Well-presented with a can-do attitude.

Responsibilities

• Welcome guests on arrival and guide them to the reception area.
• Listen to guests to anticipate their needs and achieve satisfaction.

Skills

Exceptional service delivery

Charismatic personality

Good command of English

Flexibility in guest requests

Job description

Here at Crimson Hotels, we know our team members are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We’re looking for a friendly and passionate Concierge to join our team.

The Role

Your role will be to truly listen to our guests, to anticipate their needs and achieve 100% guest satisfaction.

Your key duties will include welcoming our guests on arrival and guiding them to the reception area.

The Person

As well as having previous experience in a similar role, you’ll have an absolute commitment to delivering exceptional service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

Benefits

• GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
• Private Healthcare Plan – financial assistance towards the cost of healthcare
• Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
• Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
• Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
• Hero Of The Month recognition programme to recognise and celebrate your achievements
• Freshly cooked meals to enjoy on duty
• Dry-cleaning for your uniform
• Lots of team member social events and wellbeing events

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.